Technical Support Network Administrator (IT)

Stretch Forming Corp is hiring an on-site Technical Support Network Administrator (IT) in Perris, CA to support an aerospace manufacturing environment. This full-time role blends day-to-day technical help with network and systems administration, including Windows infrastructure, Microsoft 365, server and endpoint support, ERP/MRP and quality systems, cybersecurity tasks, and documentation.

You will work in a hands-on setting where your troubleshooting skills directly support production and business operations. The position also includes occasional remote work for emergencies or special projects, plus time to assist with upgrades, deployments, and technology implementations. Pay ranges from $20 to $35 per hour, based on experience.

What you will do

• Provide hands-on technical support for desktops, laptops, printers, mobile devices, software, email, and other employee IT needs.
• Independently diagnose, troubleshoot, and resolve hardware, software, network, server, and connectivity issues.
• Configure and deploy computers, user accounts, applications, permissions, and IT equipment.
• Maintain and troubleshoot LAN, WAN, VLAN, switches, wireless networks, firewalls, TCP/IP, DNS, DHCP, IP addressing, and subnetting.
• Support Windows Server, Active Directory, Microsoft 365, Hyper-V, backups, and endpoint security.
• Support SQL Server databases and related reporting.
• Support company ERP/MRP and Quality Management systems, including JobBOSS and uniPoint.
• Maintain customer and supplier portals and user access.
• Assist with cybersecurity, access controls, system updates, patching, backups, and IT security policies.
• Maintain accurate IT documentation, equipment inventories, system information, and procedures.
• Coordinate with the MSP, software vendors, and other technology providers during escalation and follow issues through resolution.
• Assist with IT projects, system upgrades, new equipment deployments, and technology implementations.
• Support and administer company-approved AI tools and applications, including ChatGPT and Microsoft Copilot.
• Identify opportunities to use AI and automation to improve workflows, reporting, productivity, and business processes, including assisting employees with secure and effective use of approved tools.
• Evaluate new AI and technology solutions for cybersecurity, confidentiality, and data-security risks.
• Stay current with emerging AI, cybersecurity, and IT technologies relevant to the business.
• Take ownership of IT problems and prioritize issues affecting production and business operations.
• Communicate effectively and professionally with technical and non-technical employees, including updates to management via email and/or texts as required.

What you bring

• Strong working knowledge of Windows desktop and server environments.
• Strong working knowledge of Microsoft 365 and Active Directory.
• Strong working knowledge of Hyper-V and virtual environments.
• Strong working knowledge of LAN/WAN/VLAN networking.
• Strong working knowledge of TCP/IP, DNS, DHCP, subnetting, switches, and firewalls.
• Strong working knowledge of server/system backups and recovery.
• Strong working knowledge of endpoint security and cybersecurity fundamentals.
• Strong working knowledge of SQL Server.
• Strong working knowledge of ERP/MRP systems.
• Strong working knowledge of mobile devices and business applications.
• Strong working knowledge of AI tools and their practical business applications.
• 3+ years of relevant experience, including: LAN (preferred), network administration (preferred), Microsoft Exchange (preferred), NIST standards (preferred), and Microsoft Windows Server (preferred).
• Ability to discuss specific examples of networks, servers, systems, and technical problems you configured, administered, troubleshot, or resolved.
• Technical knowledge and practical troubleshooting ability may be evaluated during the interview process.

Helpful experience

• JobBOSS ERP and uniPoint Quality Management
• Manufacturing IT support, aerospace or defense industry experience
• Digital Product Definition (DPD), NIST SP 800-171 / CMMC, ITAR-controlled environments
• AI tools, workflow automation, and process improvement
• CCNA (preferred)

Technology stack

• Windows Server, Active Directory, Microsoft 365, Hyper-V
• LAN, WAN, VLAN, switches, wireless networks, firewalls
• TCP/IP, DNS, DHCP, IP addressing, subnetting
• SQL Server, ERP/MRP systems, Quality Management systems
• JobBOSS, uniPoint
• AI tools including ChatGPT and Microsoft Copilot
• NIST SP 800-171 / CMMC

Location and schedule

Location: In person, Perris, CA. Position type: Full Time. Work mode: On-site with occasional remote work for emergencies or special projects.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance