IT Support Senior Analyst

Join Accenture as a contractor IT Support Senior Analyst and help keep employees productive with fast, high-touch onsite support through IT Solutions Bars. This fully onsite role supports desktop, collaboration, and workplace technology needs for VIP users and executive stakeholders, with structured service management processes and opportunities to continue building technical skills, including AI-related capabilities.

What You’ll Do

• Provide hands-on technical support and resolve issues through onsite IT Solutions Bars.
• Troubleshoot and support Windows 10, Windows 11, macOS (OSX), and Microsoft 365 environments.
• Act as the first escalation point for complex desktop, laptop, software, and collaboration platform incidents.
• Complete customer support floor walks and proactively engage employees to identify and resolve technology concerns.
• Deliver high-touch support for VIP users, senior leaders, and executive stakeholders.
• Build strong relationships with employees and business stakeholders through exceptional customer service.
• Collaborate with network, infrastructure, and workplace technology teams to resolve technical issues.
• Participate in U.S.-based technology projects and continuous improvement initiatives.
• Develop and expand technical expertise, business acumen, and AI-related capabilities.
• Develop subject matter expertise in assigned technology domains based on business needs.
• Resolve hardware, software, operating system, and collaboration platform incidents aligned to established service expectations.
• Maintain accurate ticket documentation and incident records within ITIL-based service management processes.
• Support asset lifecycle activities including weekly laptop inventory reporting.
• Deliver workstation setup, deployment, troubleshooting, maintenance, and ongoing support.
• Support enterprise collaboration technologies, including meeting and workplace technology experiences.
• Assist with network connectivity troubleshooting alongside infrastructure support teams.
• Ensure a high-quality customer experience that supports employee productivity and satisfaction.
• Participate in after-hours maintenance and support activities when required.

Required Experience and Qualifications

• High School Diploma or GED equivalent.
• Minimum 3+ years of Customer Technical Support experience.
• Minimum 3+ years of Customer Experience Management experience.
• Minimum 3 years of Service Desk or Desktop Support experience.
• Minimum 3 years of hands-on experience supporting Windows 10, Windows 11, macOS (OSX), and Microsoft 365.
• Minimum 3 years supporting enterprise collaboration platforms including Microsoft Teams, Google Meet, Zoom, and Webex.
• Minimum 3 years working with ITIL-based service management tools such as ServiceNow or Remedy.
• Strong verbal and written communication skills for supporting non-technical users, senior leadership, and executives.
• CompTIA certifications (A+, Network+, Security+, or equivalent).
• ITIL Foundations Certification.
• Technical degree, diploma, or relevant technical certifications.
• CSAT experience.
• QA experience.
• Experience supporting VIP and executive-level stakeholders.
• Experience working within large enterprise IT environments.

Compensation and Contract Details

Location: Los Angeles, CA (onsite)

Job type: Contract

Estimated hourly pay range (California): $35 - $60/hr

Engagement: Contractor via Third-Party Supplier

Contracting entity: Accenture

Supplier of Record: Artech

Start date: 10/19/2026

Duration: 6 Months

Benefits (Through Supplier)

• Health, dental, and vision insurance
• 401(k) retirement savings plan
• Timely payroll and compliance

Technologies You’ll Support

• Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams)
• Microsoft Teams
• Google Meet
• Zoom
• Cisco Webex
• Microsoft 365 (O365)
• ServiceNow
• Remedy
• Windows 10
• Windows 11
• macOS (OSX)

Work Model and Expectations

• This is a fully onsite role supporting employees face-to-face at the designated office location.
• Occasional after-hours or weekend work may be required for maintenance activities.
• A limited amount of local travel may be required.
• Contractors are engaged and paid by third-party payroll supplier Artech, which serves as the employer of record for tax and compliance purposes.

How to Apply

Please register and submit your resume at Avature Contractor Exchange.

Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by Artech for next steps.

Compliance and EEO Notes

• This contractor role is administered through a third-party payroll supplier; the supplier determines compensation, benefits, and applicable employment policies.
• Work authorization must not require visa sponsorship now or in the future.
• Accenture maintains a drug-free workplace.
• Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to equal opportunity for all individuals.