IT Support Services Specialist

The South Adams County Water & Sanitation District is seeking an IT Support Services Specialist to steward Microsoft 365 administration within a hybrid cloud and on‑prem environment. This role focuses on end‑user and systems support, security, and IT operations improvement, with an hourly rate in the USD 41–50 range and a hybrid work setup based in Commerce City, Colorado. A bachelor’s degree in computer science, information technology, or a related field is expected, along with substantial hands‑on IT experience.

Responsibilities

• Manage core M365 services such as Exchange Online, Azure Active Directory (Entra ID), SharePoint Online, Teams, and Intune
• Assist with user lifecycle activities including provisioning, licensing, MFA, conditional access, and identity governance
• Support service health, security baselines, compliance policies, and tenant configuration
• Enhance collaboration, productivity, and secure access across the organization
• Maintain on‑premises Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and file services
• Support hybrid identity and cloud/on‑prem integration using Azure AD Connect
• Oversee server maintenance, patching, monitoring, and overall system health
• Participate in backup, disaster recovery operations and modernization efforts such as virtualization and cloud migration
• Collaborate with IT colleagues to support security, device management, and system health across M365 Defender, Intune, endpoint protection, and network systems
• Implement and maintain security best practices across cloud and on‑prem environments
• Administer access control systems including doors, gates, card access, and cameras
• Provide Tier 2/3 escalation support for hardware, software, and network issues
• Support desktops, laptops, mobile devices, AV systems, phones, radios, and IoT devices
• Educate end users and team members on technology best practices and effective use of M365 tools
• Serve as a dependable resource to departments to boost productivity and security through proper technology usage
• Assist in evaluating and implementing IT solutions, hardware, and software
• Develop and maintain clear documentation, SOPs, and knowledge base content
• Support standardization of processes and ongoing IT improvement initiatives
• Coordinate with vendors, stakeholders, and IT leadership to ensure application reliability and performance
• Provide support for business applications and assist with troubleshooting as needed

Requirements

• Bachelor’s degree in computer science, information technology, or a related field, or an equivalent combination of education and experience
• 5+ years of technical support experience, including systems administration in hybrid environments
• Strong troubleshooting skills with a customer‑focused mindset and a collaborative approach
• Must complete a drug screen and background check prior to employment

Technologies

• Microsoft 365 suite including Exchange Online, Azure AD/Entra ID, SharePoint Online, Teams, and Intune
• Active Directory and Group Policy
• DNS and DHCP
• Azure AD Connect
• M365 Defender and Endpoint protection
• Windows Server (on‑premises)

Benefits

• 100% medical and dental premiums paid with wellness goals
• Vision coverage
• Basic life and disability insurance
• Money purchase pension plan
• 457 savings plan
• Paid time off and paid holidays
• Employee Assistance Plan
• Pet insurance
• Discount partner programs

How we started

The South Adams County Water and Sanitation District formed in 1951 under the State of Colorado Special District provisions to serve the area now known as Commerce City. While serving the Commerce City population, it remains a separate entity and is presently the largest combined Water and Sanitation District in Colorado, spanning over 65 square miles and delivering service to nearly 70,000 customers.

Recent history

In 1996, the Record of Decision for the Rocky Mountain Arsenal cleanup was finalized. The Arsenal was designated as a future Wildlife Refuge, and an additional 4,000 acre‑feet of water supply was added to the District. This supplemental supply is treated water purchased from Denver Water and blended with the District’s potable well water prior to delivery.

The district today

The District is developing water supplies capable of delivering up to 27,000 acre‑feet of water per year, enabling service to about 54,000 ERUs. These supplies include treated Denver Water water, surface water from farmer and irrigation sources, expanded potable alluvial well supplies, and a separate irrigation system. A major initiative is underway to build one of the nation’s largest independent irrigation systems in northern Commerce City, providing non‑potable alluvial well water for irrigation and other non‑potable uses.