IT Support Technician

This on-site IT Support Technician role supports daily IT operations, equipment deployment, and IT projects across a Victoria, TX enterprise environment. The position offers an hourly pay range of USD 24 to 29 and involves hands-on device setup, user assistance, basic network tasks, and project execution to keep technology services running smoothly across multiple locations.

Responsibilities

• Provide day-to-day end-user support across several sites
• Diagnose and resolve hardware, software, and access issues
• Elevate complex problems to appropriate channels when necessary
• Configure and deploy laptops, desktops, and mobile devices
• Track asset assignments, reassignments, and returns
• Assist with onboarding and offboarding processes
• Support Active Directory and Microsoft 365 user accounts, including Entra ID
• Ensure device configuration aligns with established standards and compliance
• Perform routine system maintenance and updates
• Contribute to basic network tasks such as terminating and testing Ethernet drops
• Install and troubleshoot networking gear including switches, access points, and cabling
• Support office and job site network setups
• Provide assistance for Microsoft 365 apps, including SharePoint and OneDrive
• Assist users with access controls, file organization, and SharePoint troubleshooting
• Aid in maintaining consistency and usability of shared resources
• Support ongoing IT projects including deployments, migrations, and infrastructure updates
• Complete assigned tasks within defined timelines
• Deliver on-site support at various company locations and job sites

Requirements

• 3–5 years of IT experience preferred
• Experience supporting multiple users or locations is a plus

Technologies

• Microsoft 365 administration
• Active Directory (ADDS) and Entra ID (Azure AD)
• SharePoint and OneDrive
• Remote support tools and RMM platforms
• Azure environments
• Device setup and deployment

Benefits

• 401(k) with company match
• Paid Time Off
• Health insurance benefits

Ideal Candidate Profile

• Strong troubleshooting and problem-solving abilities
• Comfortable handling both technical support and hands-on IT work
• Capable of working independently on assigned tasks
• Organized and able to follow defined processes
• Open to learning and growing within a structured IT environment

Work Environment & Requirements

• Travel to company locations and job sites is required
• Must meet site access requirements, which may include:
  • Drug screenings
  • Background checks
  • Safety and site-specific training
• Comfortable working in industrial environments and adhering to safety rules, including physical IT work such as cabling and equipment installations