IT Support Specialist

Systems Solutions of Paducah, LLC is hiring an IT Support Specialist to deliver Level 1 and Level 2 remote technical support for clients in a hybrid setup from Kentucky or from a remote location. This role combines hands-on troubleshooting with clear documentation and consistent customer communication, with an hourly compensation range of $22 to $30 and benefits including health, dental, and vision insurance, plus Responsible Time Off (RTO).

What you’ll do

You will support business users by investigating and resolving issues through a ticketing system while maintaining a well-managed ticket queue. The position includes remote help for Microsoft desktop systems and applications, along with support for business-class hardware and software.

• Provide Level 1 and Level 2 remote technical support to clients
• Troubleshoot Microsoft desktop systems and applications in a professional environment
• Implement and support business-class hardware/software
• Work within a ticketing system, maintain a ticket queue, and keep records current
• Maintain thorough, accurate, and up-to-date client documentation
• Keep up-to-date records of work performed on trouble tickets
• Maintain a high level of customer satisfaction through effective communication
• Communicate clearly with users by providing updates on trouble tickets
• Continue building industry skills and certifications
• Collaborate effectively within a team structure

Requirements

• Strong customer service skills
• 2+ years experience in an IT help desk or desktop support environment, or equivalent educational experience
• Experience troubleshooting or supporting Microsoft platforms such as Office 365, Active Directory, and Microsoft Windows Desktop/Server
• Knowledge of basic networking principles and how they apply ( TCPIP, DNS, DHCP, LAN/WAN )
• Experience troubleshooting standard hardware issues and running diagnostics
• Understanding of standard IT security practices (virus remediation, firewalls, phishing, etc.)
• Ability to quickly learn and support various business applications
• Associate or Bachelor degree in a technology-related field (preferred)
• 1–3 years customer service experience
• Basic Apple, Mac OS, and iOS troubleshooting experience (plus)
• Experience with general networking, Microsoft Server operating systems, and virtualization (plus)

Salary & benefits

• Compensation Range: $22–30/hr
• Health Insurance
• Dental Insurance
• Vision Insurance
• Responsible Time Off (RTO)

Technologies you’ll work with

Microsoft Desktop systems, Microsoft Server operating systems, virtualization, Office 365, Active Directory, Microsoft Windows Desktop/Server, TCPIP, DNS, DHCP, LAN/WAN, Apple, Mac OS, iOS.