IT Support Specialist

EFuel is looking for an IT Support Specialist to handle day-to-day technology needs and help keep the company’s IT systems running smoothly. This onsite role supports employees across multiple locations, addressing hardware, software, network, and account access issues with a focus on Microsoft 365 administration and secure access.

Based in West Sacramento, the position includes light travel to sites in Northern California and supports a Monday through Friday schedule from 8:00 a.m. to 5:00 p.m.

What you’ll do

• Provide technical support for desktops, laptops, mobile devices, printers, and other company equipment.
• Monitor and respond to help desk requests, resolving technical issues promptly.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Travel to different sites in Northern California as needed.
• Assist users with password resets, multifactor authentication, and account-access issues.
• Troubleshoot VPN, Wi-Fi, LAN, and general network connectivity problems.
• Create, modify, and disable user accounts in Active Directory and Microsoft Entra ID.
• Manage user permissions, security groups, file access, and distribution groups.
• Assist with Group Policy, system configurations, software updates, and patching.
• Administer Exchange Online mailboxes, licenses, and user provisioning.
• Support Intune, endpoint management, and hybrid Microsoft environments.
• Help with cybersecurity efforts, including phishing awareness and MFA deployment.
• Identify and report potential security incidents.
• Configure, deploy, maintain, and track company-issued devices.
• Support employee onboarding and offboarding from an IT perspective.
• Maintain accurate IT inventory and equipment-assignment records.
• Coordinate with vendors for escalated technical issues and third-party systems.
• Maintain clear documentation for IT procedures, systems, and troubleshooting steps.

Qualifications

• Associate’s or bachelor’s degree in Information Technology or a related field (preferred); equivalent professional experience will also be considered.
• Two to five years of IT support or systems administration experience preferred.
• Experience administering Microsoft 365 and Exchange Online.
• Working knowledge of Active Directory and Microsoft Entra ID.
• Experience with Intune or another endpoint-management platform.
• Familiarity with help desk ticketing systems.
• Apple Business Manager experience preferred.
• Experience or working knowledge of Cisco Meraki switches, firewalls, and wireless access points preferred.

Tools and technologies

• Microsoft 365, Outlook, Teams, OneDrive, SharePoint
• Active Directory, Microsoft Entra ID, Group Policy
• Exchange Online, Intune, MFA
• VPN, Wi-Fi, LAN
• Help desk ticketing systems, Apple Business Manager
• Cisco Meraki (switches, firewalls, wireless access points)

Compensation and benefits

Pay: USD $26.00 to $28.00 per hour.

• 401(k)
• 401(k) matching
• Dental insurance
• Health savings account
• Life insurance
• Retirement plan
• Vision insurance

Schedule, location, and work setup

• Location: Stockton, CA (onsite), with the position based in West Sacramento.
• Expected hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. with light travel to Northern California sites.
• Work environment: primarily an indoor office environment with standard office equipment and facilities.