IT Support Specialist

GA Telesis, LLC is hiring an IT Support Specialist to join its IT Helpdesk team in Fort Lauderdale, FL. This onsite role supports both service personnel and employees by keeping systems working smoothly through installation, software loading, verification, troubleshooting, and coordination with other IT groups. If you enjoy hands-on problem solving and clear communication in a global-style environment, this position offers a pathway toward administration or development.

What you’ll do

• Support service personnel with installation of hardware and peripherals (monitors, keyboards, printers, and disk drives) on users’ premises.
• Load specified software packages, including operating systems and productivity tools such as word processing and spreadsheet programs.
• Verify efficient and effective system operation using commands, observation, and feedback.
• Provide instructions to team members on proper use and maintenance of equipment, software, and manuals.
• Handle client inquiries related to system operation and diagnose hardware, software, and operator issues.
• Coordinate with helpdesk, network services, or other information systems groups to resolve issues.
• Refer major hardware problems to service personnel for correction.

What we need from you

• Bachelor’s degree, or a combination of school with 1 to 2 years of experience in a relevant role supporting a multi-national or global organization.
• Professional demeanor and composure while delivering exceptional support.
• Strong communication and collaboration skills with other team members.
• Experience with Office 365 and maintaining Microsoft Windows systems.
• Experience with Quantum ERP is a plus.

Tools you’ll work with

Office 365, Microsoft Windows, and Quantum ERP.

Eligibility and reporting

Eligibility requirement: Only U.S. Citizens or Permanent Residents will be considered.

This position reports to the Director of Information Technology.

Location and career direction

This role is based in Fort Lauderdale, FL and is onsite. The position supports a career path in administration or development.