IT Support Specialist

Plascene Inc. is seeking an IT Support Specialist to support the Oxnard, California manufacturing facility through on-site L1 and L2 technical assistance, while also maintaining local IT operations. This role covers day-to-day end-user help, workstation and peripheral support, Microsoft 365 and identity troubleshooting, and support for manufacturing and business applications, alongside IT operational and security responsibilities.

Key Responsibilities

• Provide first- and second-level technical support to employees at the site.
• Install, configure, maintain, and troubleshoot desktops, laptops, monitors, printers, scanners, mobile devices, and related peripherals.
• Support Microsoft Windows and Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Handle routine user access requests, including password support, onboarding, transfers, and offboarding, following approved procedures.
• Document incidents, requests, resolutions, and recurring issues in the designated service management system.
• Monitor and support local network connectivity, switches, wireless access points, Internet services, and related site infrastructure.
• Troubleshoot LAN, WAN, Wi-Fi, and device connectivity issues; escalate complex incidents to corporate IT or service providers.
• Coordinate on-site work with external vendors and corporate technology teams.
• Maintain an orderly and secure server room, along with accurate records of local infrastructure and equipment.
• Provide operational support for Microsoft 365 services and collaboration tools.
• Assist with user accounts, groups, licenses, and access permissions as authorized.
• Support endpoint enrollment, security controls, and compliance configurations under corporate IT direction.
• Provide front-line support for approved ERP, CRM, and manufacturing-related applications used at the site.
• Help users with application access and basic functional or connectivity troubleshooting.
• Collect diagnostic information and coordinate escalations to application owners or vendors.
• Reduce business disruption by communicating incident status, workarounds, and recovery progress.
• Follow company IT policies, cybersecurity standards, change controls, and data protection requirements.
• Support endpoint protection, patching, vulnerability remediation, backup checks, and approved security initiatives.
• Maintain IT asset inventory, assignment records, warranty information, and disposal documentation.
• Support business continuity, disaster recovery, audit readiness, and technology improvement activities.
• Identify recurring issues and recommend practical improvements to service quality and site resilience.

Requirements

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• At least 3 years of experience in IT support, systems administration, desktop support, or a comparable role.
• Working knowledge of Windows 10/11, Microsoft 365, identity and access administration, TCP/IP networking, printers, and endpoint support.
• Ability to diagnose issues systematically, document work accurately, and manage competing priorities.
• Professional English communication skills and a customer-focused approach.
• Ability to work on-site full-time in Oxnard, California.

Technologies

• Windows 10/11
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• TCP/IP networking, LAN, WAN, Wi-Fi
• Microsoft Entra ID, Active Directory
• SAP, ERP, CRM
• IT service management tools
• CompTIA A+, CompTIA Network+, CompTIA Security+
• Cisco

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Preferred Qualifications

• Experience supporting a manufacturing, warehouse, or industrial environment.
• Experience with Microsoft Entra ID, Active Directory, endpoint management, or IT service management tools.
• Exposure to ERP platforms such as SAP and to CRM or manufacturing applications.
• CompTIA A+, Network+, Security+, Microsoft, Cisco, or equivalent certifications.
• Familiarity with cybersecurity controls, IT asset management, and audit support.

ADA/FEHA Notes

• Requires stooping, squatting, standing, and sitting for various lengths of time.
• As needed, travel between warehouse locations in Oxnard, CA to support staff.
• May require walking in a warehouse environment, climbing stairs, turning, twisting, reaching, pulling, pushing, grasping.
• May require wearing protective safety clothing, ear plugs, head protection, and hand protection.
• Noise factor is that of machines running in a warehouse environment.
• Vision requirements include satisfactory close vision, distant vision, and computer vision.

Location: Oxnard, CA (onsite) • Compensation: USD 25 - 27 per hour