IT Support Specialist

The IT Support Specialist I provides first-level support and helps maintain the IIH mainframe support environment through troubleshooting, repair coordination, and helpdesk assistance.

Responsibilities

• Act as the first level technical support.
• Resolve issues or escalate to second level technical support as needed.
• Handle computer break fixes and configuration issues.
• Provide guidance to employees on technical troubleshooting.
• Solve technical issues using remote diagnosis via phone or internet-based online support.
• Support Helpdesk calls and diagnose equipment problems.
• Diagnose and assess cabling, and identify failures related to replacement of boards and components.
• Monitor performance of functions needed to prepare and install microcomputers and related equipment, including connections to the data communications network.
• Coordinate sending equipment for repair.
• Attend and participate in staff meetings, in-services, projects, and committees as assigned.
• Follow and support center practices, procedures, and policies, including assigned break times and attendance.
• Accept assigned duties in a cooperative manner and perform other related duties as assigned.
• Maintain flexibility in the schedule of hours worked.
• May require use of a personal vehicle.

Requirements

• High School Diploma or GED required.
• 1+ year of experience within Information Technology required.
• IT Certification highly preferred.
• Medically cleared for communicable diseases with all immunizations up to date before direct participant contact.
• Ability to present information in one-on-one and group settings.
• Ability to communicate professionally and confidently.
• Demonstrated skills in critical thinking, self-initiative, and self-direction.
• Ability to conduct training and informational sessions for all staff.
• Ability to communicate effectively.

Working Conditions and Physical Demands

• Ability to access all areas of the center throughout the workday.
• Lifting requirements: 35 pounds occasionally, 15 pounds frequently, 7 pounds constantly; obtain assistance from another qualified employee when lifting or transferring objects over 25 pounds.
• Constant hand grasp and finger dexterity; frequent sitting, standing, walking, and repetitive leg and arm movements; occasional bending and reaching forward/overhead; squatting and kneeling.
• Ability to communicate verbally with excellent comprehension of the English language.
• Work is generally performed in a standard office/center environment (general work setting).

Travel

• Travel to other IIH facilities may be required.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Core Values

• CARE is central to well-being, dignity, and independence of senior participants.
• COMPASSION guides kindness, empathy, and understanding in every interaction.
• CULTURE supports diverse backgrounds and helps team members feel valued and empowered to grow.
• COMMUNITY fosters connection, belonging, and support for participants and families.
• COMMITMENT drives quality improvement, innovation, and healthier outcomes.