Senior IT Support Specialist

Legends Global is hiring a Senior IT Support Specialist for an onsite, customer-facing role in Las Vegas, Nevada. The position focuses on supporting desktop, mobile, and networked systems, with an emphasis on complex troubleshooting and using cybersecurity tooling to keep environments secure.

This role is designed for experienced IT professionals with 4+ years in Information Technology, including at least 3 years across specified support and cybersecurity responsibilities. A preference is given to candidates with CompTIA Security+ and Microsoft certifications, along with strong communication skills for working directly with customers and resolving time-sensitive issues.

What you’ll be responsible for

• Provide onsite, customer-facing IT support for desktop operating systems including Windows and Macintosh.
• Support mobile devices running iOS and Android.
• Handle complex troubleshooting across systems and networks.

What you’ll need

• 4+ years of experience in Information Technology.
• Experience with live events is listed as a plus.
• 3+ years experience in:
  • Complex troubleshooting of systems and networks
  • IT support in an onsite, customer-facing environment
  • Cyber security tools including EDR, vulnerability management, security awareness training, and intrusion detection
  • CompTIA Security+ or similar (preferred)
  • Microsoft certifications (preferred)
• Strong verbal and written communication skills, with a customer service mindset.
• Working knowledge of networking concepts, including support for TCP/IP, DNS, and DHCP.
• Ability to troubleshoot complex issues in a time-sensitive manner.
• Excellent organizational and project management skills, including time management and the ability to complete tasks and projects.
• Self-motivation with the ability to work independently or as part of a team.
• Capability to create and write clear, complete documentation.
• Physical ability to be on your feet for extended periods, lift up to 50 pounds, work extended hours, and participate in an on-call rotation.
• Proficiency with Microsoft Office 365 tools including Word, Excel, Outlook, Teams, Visio, SharePoint, and OneDrive, plus the ability to learn required business systems.
• Strong analytical and problem-solving skills with attention to detail and accuracy.

Preferred qualifications

• Experience with MDM using Jamf.
• Experience with Linux operating systems.
• Experience with business applications, including report writing and creating user documentation and/or specifications.

Technologies you may work with

• Windows, Macintosh, iOS, Android
• EDR, vulnerability management, intrusion detection
• TCP/IP, DNS, DHCP
• Microsoft Office 365 (Word, Excel, Outlook, Teams, Visio, SharePoint, OneDrive)
• CompTIA Security+, Microsoft certifications
• Jamf, Linux