IT Support Specialist

CD Peacock is hiring an onsite IT Support Specialist to deliver hands-on support and help keep corporate and retail technology running reliably.

Responsibilities

• Act as the first point of contact for employee technical support requests via phone, email, chat, and the Company’s ticketing system
• Troubleshoot and resolve issues across hardware, software, network, printers, mobile devices, and connectivity, keeping employees updated throughout resolution
• Coordinate with internal IT resources and vendors when needed to complete fixes
• Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, mobile devices, and business applications
• Create, manage, prioritize, and resolve support tickets in line with established service expectations
• Set up and manage user accounts, passwords, permissions, and system access using Active Directory and Microsoft 365
• Support onboarding and offboarding activities, including account setup, access changes, equipment preparation, and equipment collection
• Perform routine updates, software installations, security patches, and preventative maintenance
• Support conference room technology, video-conferencing systems, and other office equipment
• Maintain accurate inventory records for IT hardware, software, licenses, and assigned equipment
• Document troubleshooting steps, system configurations, resolutions, and knowledge-base articles
• Spot recurring technical issues and recommend improvements to reduce disruptions and improve the employee experience
• Follow information-security policies and promote cybersecurity best practices
• Escalate complex or unresolved issues to the appropriate internal or external resource
• Provide occasional technical support at other CD Peacock locations as needed
• Perform other information technology-related duties as assigned

Requirements

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience
• Minimum 3 years of hands-on experience in IT help desk, desktop support, or related technical support (3–5 years preferred)
• Working knowledge of Windows 10 and Windows 11, Microsoft 365, Active Directory, PC hardware troubleshooting, and basic networking concepts (TCP/IP, DNS, DHCP)
• Strong technical troubleshooting, analytical, and problem-solving skills
• Excellent communication and interpersonal skills, including clear explanations for nontechnical employees and patience under pressure
• Ability to build effective working relationships with corporate and retail teams
• Strong organizational and time-management skills with the ability to prioritize multiple requests
• High attention to detail and commitment to accuracy
• Professional approach with demonstrated professionalism, honesty, integrity, discretion, and sound judgment
• Ability to work 40 hours per week onsite
• Ability to lift and move computer equipment up to 40 lbs
• Occasional travel between Company locations may be required

Technologies

• Windows 10, Windows 11
• Microsoft 365
• Active Directory
• TCP/IP, DNS, DHCP
• SQL
• Microsoft Entra ID, Azure Active Directory
• iOS, Android
• PowerShell
• Point-of-sale systems
• Remote-support and ticket-management tools

Benefits

• Health benefits
• Paid time off
• Employee discounts
• Opportunities for professional growth

Pay range: 70,000 - 80,000 USD per year (Corporate)

Location: Oak Brook, IL (onsite)