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Brainotech IT Solutions Kft

IT Support Technician

Brainotech IT Solutions Kft
Wytheville, VA $200 - $200/hr Full time Posted 10d ago
Active Directory Customer Support Desktop Support End User Support Hardware Support Information Technology (IT) IT Services Microsoft 365 Onsite Technical Support
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Job Description

This onsite, customer-facing role supports end users across multiple locations in the USA, with a focus on Level 1 desktop support, network troubleshooting, and Microsoft 365 and Outlook assistance.

Role Overview

Desktop Support Engineers (Level 1) will provide hands-on technical support for individuals and VIP users. The position includes PC and laptop installation and troubleshooting, basic server room and rack and stack support, and assistance with connectivity and printing issues. Work is delivered in person at the assigned location in Wytheville, VA.

Key Responsibilities

  • Provide Desktop Support Level 1 services to end users
  • Deliver face-to-face customer support, including VIP user support
  • Install and troubleshoot PCs and laptops
  • Manage Active Directory users and permissions
  • Install and support hardware and software
  • Work with ticketing tools and asset management systems
  • Troubleshoot LAN, WAN, and Wi-Fi issues
  • Support Microsoft 365 and Outlook environments
  • Troubleshoot network printers
  • Perform rack and stack activities and provide server room support
  • Deliver remote hands support and perform basic cabling activities

Required Qualifications

  • Experience in Desktop Support / End User Computing
  • Working knowledge of Active Directory
  • Support experience with Microsoft 365 and Outlook
  • Competence with hardware and software installation
  • Ability to troubleshoot LAN/WAN/Wi-Fi issues
  • Experience with network printer support
  • Experience using asset management tools and processes
  • Experience working with ticketing tools
  • Familiarity with rack and stack tasks
  • Experience providing remote hands support
  • Basic knowledge of cabling
  • Strong customer service skills
  • Fluent English

Technologies

  • Active Directory
  • Microsoft 365
  • Outlook

Schedule and Assignment Details

  • Start date: 27 July 2026
  • Duration: 1 Year + Extension
  • Working hours: 8:00 AM – 5:00 PM
  • Schedule: Tuesdays and Thursdays (full day every week)
  • Language requirement: Fluent English
  • Work location: In person
  • Primary location: Wytheville, VA

Compensation

  • Pay: $200.00 per day
  • Additional salary detail: USD 200 - 200 per hourly

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