IT Support Technician

Support the GPRS IT environment across field and corporate locations by handling helpdesk requests, maintaining devices and applications, and managing user access.

Responsibilities

• Setup, configure, and maintain GPRS field and corporate office IT hardware and software
• Manage end user hardware and software applications for field personnel, plus regional and corporate office users
• Review deployed hardware for opportunities to improve integration and alignment across systems
• Provide break-fix support for on-site and deployed hardware and applications
• Support hardware lifecycle management under the direction of the IT Manager
• Provide IT helpdesk ticket support and frontline support for GPRS corporate offices
• Deliver in-person support for corporate office users and remote support for field personnel and regional office users
• Respond to helpdesk tickets using the GPRS support portal
• Assist the IT Team with IT needs, projects, platforms, and business initiatives as required
• Collaborate with IT Team members to keep department operations efficient and effective
• Support IT team members with both routine tasks and project-based work as needed
• Create and maintain user accounts for IT services and applications
• Provision and deprovision Active Directory and Azure AD users and groups
• Provision and deprovision users in additional systems
• Perform semi-annual user audits across all platforms to maintain consistency

Requirements

• High school diploma or equivalent required
• 2- or 4-year degree in Information Technology or related field preferred, but not required
• Basic knowledge of computer hardware, software, operating systems, and common IT troubleshooting practices
• Microsoft ecosystem familiarity preferred, including Microsoft 365, Windows, Intune, Azure/Azure AD, and Active Directory
• Relevant IT certifications preferred but not required
• Basic networking knowledge or experience is a plus
• Strong problem-solving and analytical skills, including knowing when to escalate more complex issues
• Strong communication and customer service skills, with the ability to explain technical topics clearly
• Ability to collaborate with the IT team and other departments to support business needs
• Strong organization and attention to detail, including task prioritization in a changing environment
• Willingness and ability to learn new technologies, systems, software, and processes
• Ability to become proficient with GPRS-specific information technology, systems, and programs through training and hands-on experience

Tools & Technologies

• Microsoft 365
• Windows
• Intune
• Azure
• Azure AD
• Active Directory
• Active Directory/Azure AD
• Surface PC's
• iPad's
• Office 365 Suite
• Google Earth
• Adobe Acrobat
• Adobe
• CAD applications
• podcast channel

Benefits

• Full medical, dental, and vision insurance with day-one coverage
• 401k with company matching beginning on day one
• Life, Short-Term, and Long-Term Disability at no cost to employees
• Paid holidays
• Paid time off
• Leadership development training programs
• Additional benefits supporting team member development

Job Goals

• Setup, configure, and maintain IT hardware and software for GPRS field and local corporate office
• Provide IT helpdesk ticket support and frontline support for GPRS corporate offices
• Create and maintain user accounts for required IT services and applications