Support role at Moffitt Cancer Center in Tampa, FL, delivering on-site and remote technical assistance across the organization.

Respond to incidents and user requests for computer-related issues, delivering prompt and professional support to all users.
Install and configure hardware and software including desktops, laptops, printers, scanners, tablets, operating systems, audio/video gear, phones, and applications; perform installs, repairs, and relocations as needed.
Document each incident or request and escalate complex problems following established procedures.
Adhere to approved device and software standards; report nonstandard installations to leadership.
Collaborate with networking and systems administration teams to support end-user network access, servers, and applications.
Maintain hardware and software license inventories; participate in site walkthroughs and audits to ensure accuracy and compliance.
Support fellow IT technicians to enhance teamwork and customer service; follow directions from supervisors and leadership.

High School Diploma or GED.
Minimum of two years of experience supporting desktops, laptops, thin clients, cellular phones, tablets, and related peripherals.
Minimum of two years of experience with Microsoft Windows 10 and Microsoft Office 365 (Word, PowerPoint, Excel, Outlook, OneDrive).
Minimum of two years of experience with networking technologies including LAN, Wi-Fi, and VPN.
Minimum of two years of experience with Active Directory, SCCM, ServiceNow, and Zoom or similar video communication software.
Minimum of two years of customer service experience.

Salary: $25.68 - $39.16 per hour

IT SUPPORT TECHNICIAN I

Job Description