IT Support Technician II

Jabil Circuit is hiring an IT Support Technician II to support both a new factory startup and an existing manufacturing facility. This onsite role blends hands-on IT bring-up with early production ramp support and ongoing steady-state operations across locations in Byhalia, MS and Memphis, TN.

In a fast-changing environment with evolving processes and shifting priorities, you will help keep service delivery moving by working tickets, resolving end-user issues, and supporting the technology that connects office and manufacturing workflows.

Role focus

• Support site IT operations during factory build, commissioning, and early production ramp
• Help deploy and maintain IT equipment for office and manufacturing floor environments
• Operate effectively in a startup environment where documentation may be incomplete
• Work onsite across factory, warehouse, and construction-adjacent areas as systems come online

Key responsibilities

• Load and verify software packages
• Troubleshoot and resolve end-user issues, including through simulation or recreation of user problems
• Install and configure PCs and peripherals, including imaging
• Resolve site-level incident management requests and monitor Service Desk queues
• Emphasize management of queues while adhering to SLAs and KPIs
• Populate the Knowledge Database and Configuration Management Database where appropriate
• Purchase software and hardware using the PO process
• Administer user accounts using Active Directory
• Support mobile device enrollment, configuration, and basic troubleshooting for corporate smartphones and tablets
• Troubleshoot basic scanner issues (MES / SAP RF)
• Provide phone-based or remote support for offsite users
• Provide maintenance and support of Audio/Visual equipment
• Perform baseline support for standard IT applications
• Install, identify, and repair hardware and peripheral components
• Maintain inventory of computer parts and logs of repairs
• Provide training and technical assistance to users
• Assist with initial deployment of IT equipment, including workstations, printers, scanners, and shared devices
• Partner with IT leadership, facilities, manufacturing engineering, and external vendors to address issues impacting startup timelines
• Identify gaps, risks, or recurring issues during ramp and proactively escalate or propose improvements
• Provide regular updates to appropriate managers and participate in idea sharing within the department
• Drive continuous improvement through trend analysis and metrics
• Ensure procedures and work instructions are efficient and not redundant
• Demonstrate strong customer service with a sense of urgency, while maintaining discretion and confidentiality of IT systems and data
• Follow all corporate, regional, and site security, safety, and health policies

Schedule and work locations

• Location: On-site - Byhalia, MS and Memphis, TN facilities
• Shifts: 2nd, 3rd, and Weekend

Required qualifications

• High School diploma and 5-8 years of experience, or an equivalent combination of education and experience
• Active Directory experience
• Experience troubleshooting network issues including VLANs and VPNs
• Experience imaging new computer systems
• Experience supporting factory-floor shared devices such as label printers and RF scanners
• Knowledge of Microsoft applications and utilities
• Experience supporting manufacturing, factory floor, or warehouse IT
• Hands-on experience with new site deployments, refreshes, or large-scale rollouts
• Strong customer service and communication skills (verbal and written)
• Service-oriented attitude with sense of urgency
• Ability to work independently and prioritize based on business impact
• Time management and analytical troubleshooting skills
• Ability to understand basic network and system architecture
• Willingness to provide on-call support and adapt to startup demands
• Ability for prolonged use of computer equipment, and to sit or stand for extended periods
• Physical ability to lift up to 25 lbs regularly and up to 50 lbs occasionally
• Frequent walking between office and manufacturing floor areas
• Office and manufacturing floor environment exposure with moderate noise levels
• Startup phase may include time spent in partially constructed or transitioning work areas

Preferred qualification

• A+ certification desired

Technologies you will use

• Active Directory
• VLANs, VPNs
• MES / SAP RF
• Microsoft applications and utilities
• Audio/Visual equipment
• Service Desk
• Knowledge Database
• Configuration Management Database

Immigration/Visa: This position is not eligible for immigration and/or visa sponsorship. Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil. Applicants requiring sponsorship will not be considered.

Accessibility accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by emailing [email protected] or calling 727-803-7988. Please do not direct other employment questions to this email or phone number; only requests for reasonable accommodation will be responded to.