IT Support Technician Lead

Arcfield is hiring an onsite IT Support Technician Lead to provide day-to-day IT support, lead the support team, and manage Windows and Linux operations in Newport, RI.

Responsibilities

• Act as a primary point of contact for day-to-day IT support, diagnosing and resolving issues across hardware, software, networking, accounts, and connectivity.
• Manage and prioritize support requests, escalating complex issues when needed.
• Lead daily IT support activities by assigning work, setting priorities, providing technical guidance to junior technicians, and supporting timely user issue resolution.
• Serve as a senior escalation point and provide coverage for IT management when required.
• Install, configure, maintain, and troubleshoot computers, servers, networking equipment, printers, mobile devices, and other infrastructure.
• Perform system updates, software deployments, hardware upgrades, and routine maintenance to maintain reliable IT operations.
• Administer user accounts and business systems, including permissions, access controls, and onboarding/offboarding across Microsoft 365, Active Directory/Azure AD, and other applications.
• Ensure users have appropriate access while meeting security and compliance requirements.
• Maintain accurate records of IT assets, including hardware, software, licenses, warranties, and equipment assignments.
• Coordinate with vendors and service providers for purchases, repairs, warranties, licensing, and technical support; support evaluation of new technology solutions.
• Support cybersecurity and data protection through endpoint security support, system patching, access controls, backups, security monitoring, and incident response assistance.
• Support maintenance of IT security policies and procedures and promote secure technology practices for employees.
• Lead or assist with IT projects such as equipment deployments, office moves, system upgrades, network improvements, and software implementations.
• Identify recurring issues and drive improvements in IT processes, reliability, efficiency, and overall user experience.

Requirements

• BS (0-2 years; preference for 2-4 years).
• Knowledge of Windows 10/11, Red Hat Enterprise Linux 7 (or higher), Microsoft IIS7 (or higher), and Microsoft PKI technologies.
• 2-4 years of experience implementing and managing Microsoft Windows technologies (2019/2022/202).
• Must hold a current CompTIA Security+ with CE.
• Must be able to obtain and maintain a Secret Clearance.

Technologies

• Windows 10, Windows 11
• Red Hat Enterprise Linux 7
• Microsoft IIS7
• Microsoft PKI
• Microsoft Windows technologies (2019)
• Microsoft Windows technologies (2022)
• Microsoft Windows technologies (202)
• Microsoft 365, Active Directory, Azure AD
• CompTIA Security+, CE
• Microsoft Office Applications

Benefits

• Health Insurance
• Life Insurance
• Paid Time Off
• Holiday Pay
• Short Term and Long-Term Disability
• Retirement and Savings
• Learning and Development opportunities
• wellness programs
• other optional benefit elections

Preferred Qualifications

• Proficient in information technology and operations management.
• Gather feedback for and implement continuous improvement.
• Support special projects related to client support and operations.
• Work with development teams to improve overall processes.
• Work with external vendors as required.
• Attend all meetings as applicable and provide necessary feedback when prompted.
• Ability to work independently on problems and projects.
• Demonstrate attention to detail in planning, preparing, and developing procedures and process documents.
• Working knowledge of Microsoft Office Applications.
• Install, configure, and troubleshoot operating systems; assist with maintenance and administration of applications.
• Able and willing to learn new as well as existing technologies and contribute to a technical team.