IT Support Technician (Level 1)

Join John Nagle Co in Boston as an on-site Level 1 IT Support Technician supporting office, warehouse, and production technology.

Responsibilities

• Deliver Level 1 technical support to employees across the facility
• Configure, deploy, replace, and maintain desktop computers and laptops
• Install Windows, drivers, system updates, and required business applications
• Join computers to the company domain and configure user profiles
• Install and configure monitors, docking stations, printers, scanners, and other peripherals
• Perform hardware upgrades, equipment swaps, and routine preventive maintenance
• Maintain accurate computer, equipment, and deployment records
• Troubleshoot office printers, production printers, label printers, and related equipment
• Install and configure network printers and printer drivers
• Support production workstations, kiosks, shared computers, and associated peripherals
• Diagnose basic connectivity and equipment communication issues
• Handle routine cleaning, maintenance, and troubleshooting for IT equipment in production environments
• Assist with basic Active Directory tasks and user account troubleshooting
• Support Google Workspace, Microsoft Office, and company-specific business applications
• Install and configure approved applications
• Assist users with remote access and connectivity issues
• Perform routine workstation updates and maintenance
• Collaborate with the company’s managed IT provider for additional support or escalation
• Maintain organized IT equipment, replacement parts, and consumable inventory
• Track equipment assignments and workstation configurations
• Support computer replacements, hardware refreshes, software rollouts, and other IT initiatives
• Assist with equipment retirement, recycling, and secure disposal
• Document recurring technical issues and useful support procedures
• Participate in continuous improvement efforts for the technology environment
• Diagnose and resolve common computer, software, printer, connectivity, and peripheral issues
• Troubleshoot Windows operating systems, user profiles, applications, and hardware
• Prioritize issues that disrupt production or normal business operations
• Escalate complex infrastructure, application, security, or systems issues to the Systems Engineer, Plant Manager, or managed IT service provider as appropriate
• Provide hands-on support across office, warehouse, and production areas

Requirements

• Previous IT support experience or equivalent hands-on technical experience
• Working knowledge of Windows 11 installation, configuration, and troubleshooting
• Experience installing and troubleshooting computers, printers, and peripheral equipment
• Basic understanding of computer networking and TCP/IP
• Familiarity with Microsoft Office and common business applications
• Strong troubleshooting and problem-solving skills
• Ability to communicate effectively with users at varying technical levels
• Ability to organize work, manage multiple priorities, and work independently
• Willingness to provide hands-on technical support throughout an active industrial facility
• Interest in learning new technologies and expanding beyond routine help-desk support

Technologies

• Windows
• Windows 11
• Active Directory
• Google Workspace
• Microsoft Office
• TCP/IP
• Windows operating systems
• ERP

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Cross-Functional Projects & Professional Growth

• When IT support and assigned IT projects allow, the technician may be assigned to cross-functional initiatives, including:
• ERP implementation and transition projects
• Safety and workplace improvement initiatives
• Process improvement and operational technology projects
• Equipment or systems implementation teams
• Data collection, documentation, testing, and project support
• Other business improvement initiatives where technical aptitude and problem-solving skills are valuable

Preferred Skills and Experience

• Bilingual English/Spanish communication skills
• Associate’s or bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related technical field
• 1–3 years of professional IT support experience
• Experience with Active Directory and domain-joined Windows computers
• Experience with Google Workspace
• Familiarity with remote monitoring and management tools
• Experience with network printers, industrial label printers, or technology used in manufacturing, distribution, or warehouse environments
• CompTIA A+, Google IT Support Certificate, or equivalent technical education or certification

Location: Boston, MA (onsite) | Employment: Full-time | Pay: USD 22–30 per hour