Jr. IT Support Specialist

Ocean Optics, Inc. is seeking a Part-Time Jr. IT Support Specialist (Tier 1) to support the Orlando, FL office. In this onsite role, you will be the first point of contact for IT help, handling common troubleshooting, managing requests, and escalating more complex problems to Tier 2. You will also assist with support needs across the office environment and the manufacturing floor, including time-sensitive incident response.

Key Responsibilities

• Act as the first line of support for IT-related issues.
• Contact users to collect relevant details, clarify symptoms, and understand technical problems.
• Run basic diagnostics and resolve common hardware and software issues.
• Escalate unresolved or complex cases to Tier 2 support teams.
• Provide on-site, hands-on support for both the Orlando office and manufacturing floor.
• Support new hire device setup, onboarding and offboarding, and basic troubleshooting for peripherals and printers.
• Maintain flexibility to occasionally cover urgent issues or planned maintenance outside normal business hours.
• Help users with application access, subscriptions, and optimizing productivity tools.
• Track and manage solution requests, ensuring timely follow-up.
• Support the IT team during urgent or unexpected technical incidents in the Orlando office.
• Coordinate with relevant stakeholders to support rapid resolution and minimize disruption.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience.
• Microsoft Certified, such as M365 Fundamentals and Azure Fundamentals.
• 0 to 2 years of experience in IT support, helpdesk, or technical troubleshooting.
• Familiarity with Windows OS and the Microsoft Office Suite.
• Basic understanding of networking concepts including LAN/WAN, DHCP, and DNS.
• Knowledge of hardware components and troubleshooting steps.
• Strong problem-solving and communication skills.
• Ability to work independently and collaboratively in a team environment.
• Willingness to learn and adapt to new technologies and processes.

Technologies

• Microsoft 365 (M365 Fundamentals)
• Microsoft Azure (Azure Fundamentals)
• Windows OS
• Microsoft Office Suite
• LAN/WAN
• DHCP
• DNS

Benefits

• Comprehensive compensation package
• Health and wellness benefits
• Excellent career development, networking, and advancement opportunities worldwide

Job Type: Part time
Location: Orlando, FL (onsite)