IT Support Technician

ORS Nasco is seeking an on-site IT Service Desk and desktop support technician to support warehouse and distribution center operations. In this role, you will act as the primary point of contact for end-user technology needs while also contributing to network, infrastructure, and Microsoft cloud administration.

Key Responsibilities

• Serve as the first point of contact for IT support requests via phone, email, ticketing system, and walk-up support.
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues for end users and warehouse associates.
• Provision, configure, and maintain desktop computers, laptops, mobile devices (including Zebra handhelds), printers, and related peripherals.
• Manage and track equipment inventory, including issuance, return, and lifecycle documentation.
• Support voice-picking devices and warehouse management system (WMS) client software as needed.
• Escalate complex issues to senior IT staff or vendors with proper documentation.
• Assist with configuration, monitoring, and basic troubleshooting of firewall appliances (such as FortiGate) and network switches (such as Aruba and Cisco).
• Support wireless access point management and Wi-Fi signal troubleshooting across warehouse floor environments.
• Perform VLAN awareness tasks and assist with network segmentation documentation.
• Coordinate with network engineers on infrastructure changes, upgrades, and site expansions.
• Monitor network alerts and assist with incident response for connectivity outages.
• Manage user identities, access policies, and conditional access in Microsoft Entra ID (formerly Azure Active Directory).
• Support Microsoft 365 applications including Teams, Outlook, SharePoint, and OneDrive.
• Assist with MDM policy enforcement via Microsoft Intune or similar platforms.
• Manage on-premises Active Directory users, groups, and OUs using delegated access tools (ADManager Plus / AD360).
• Apply Windows updates, patches, and software deployments via endpoint management platforms.
• Maintain IT equipment rooms and server closets in a clean, organized state at the facility.
• Support label printers (Zebra ZPL), print servers, and print queue management.
• Coordinate with vendors and third-party service providers for hardware repairs, replacements, and on-site visits.
• Participate in new site readiness, system rollouts, and hardware refresh projects.
• Document procedures, configurations, and resolutions in the IT knowledge base.

Requirements

• 2+ years of experience in an IT Service Desk, help desk, or desktop support role.
• Hands-on experience with firewall management and configuration (FortiGate, Palo Alto, SonicWall, or similar).
• Working knowledge of managed network switches, VLANs, and wireless infrastructure troubleshooting.
• Proficiency with Microsoft Azure administration, including virtual machines, resource groups, and subscriptions.
• Experience with Microsoft Entra ID (Azure Active Directory), including user management, group policies, and conditional access.
• Solid understanding of Active Directory, including user provisioning, group management, and OU structure.
• Experience with Windows 10/11 desktop support and imaging/deployment.
• Ability to work independently on-site with minimal supervision in a warehouse or distribution center environment.
• Strong verbal and written communication skills and the ability to explain technical information to non-technical users.
• Valid driver’s license and reliable transportation.

Technology Stack

• Azure
• Entra ID
• Microsoft 365 (Teams, Outlook, SharePoint, OneDrive)
• Microsoft Intune
• Active Directory
• ADManager Plus, AD360
• Windows 10, Windows 11
• FortiGate, Palo Alto, SonicWall
• Aruba, Cisco
• VLANs, Wi-Fi
• WMS (Warehouse Management System)
• Zebra handhelds, Zebra ZPL
• Endpoint management platforms

Benefits

• Competitive salary commensurate with experience and qualifications.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off (PTO) and company holidays.
• Professional development and certification reimbursement program.
• Company-issued equipment and tools.

Work Environment and Physical Requirements

• On-site position at a warehouse or distribution center facility.
• May require walking warehouse floors to support devices, access points, and end-users across large facility spaces.
• Ability to lift up to 35 lbs for equipment handling and installation tasks.
• Exposure to warehouse conditions including ambient noise, temperature variation, and industrial equipment.
• Flexibility to work occasional evenings, weekends, or on-call rotations during peak operational periods or critical incidents.

Preferred Qualifications

• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft SC-900, AZ-900, MS-900, or equivalent.
• Experience with MDM platforms including ManageEngine Mobile Device Manager Plus or SOTI MobiControl.
• Familiarity with warehouse technology including Zebra mobile computers, handheld scanners, and voice-picking solutions (AccuSpeech, Vocollect).
• Experience supporting WMS (Warehouse Management System) client software and barcode/label printing environments.
• Knowledge of FortiGate firewall policies, SD-WAN, and Aruba switch/VSX configurations.
• Exposure to structured cabling, rack and stack, and patch panel management.
• Experience with ITSM ticketing platforms such as ServiceNow, Freshservice, Zoho Service Desk cloud, or similar.
• Familiarity with ManageEngine AD360 or ADManager Plus for delegated AD administration.

Drug-Free Workplace Notice

ORS Nasco is a drug-free workplace. Alcohol and drug misuse poses a threat to the health and safety of ORS Nasco employees and to the security of the company’s equipment and facilities. Employees may be subject to drug screening if safety concerns arise or if reasonable suspicion is warranted.

Notice to Third-Party Agencies

• ORS Nasco does not accept unsolicited resumes from recruiters or employment agencies.
• In the absence of a signed Recruiting Agreement, ORS Nasco will not consider or agree to payment for any referral compensation or recruiter fees.
• If a recruiter or agency submits a resume or candidate without a previously signed agreement, ORS Nasco reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
• Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of ORS Nasco.