IT Support Engineer - II

This in-office Level 1/2 IT Support Engineer role at LogixCare serves as the first line of defense for client issues in South Florida. You will manage incoming Help Desk tickets through ConnectWise and provide practical support across Microsoft 365 and common endpoint concerns, with mentorship that supports progression toward more advanced Level 2/3 work over time.

On-Site Location

Doral, FL (onsite), full-time

Compensation

USD 23 per hour, From $23.00 per hour

Responsibilities

• Handle first response and resolution for Help Desk tickets across the priority queue (P1 to P4), keeping clients informed and ensuring tickets continue through to completion
• Provide day-to-day Microsoft 365 support, including password resets, account unlocks, and mailbox and Teams/OneDrive access issues, as well as basic tasks in Entra ID and Intune
• Triage and resolve Windows workstation, printer, and general hardware issues, escalating items outside your scope with clear notes
• Support new-user onboarding and offboarding, including account provisioning, device setup, and access changes
• Document each ticket clearly in ConnectWise so future follow-ups do not require starting from scratch
• Identify recurring issues or at-risk clients observed in the queue and notify the team rather than simply closing tickets

Required Skills

• 1 to 2+ years of hands-on IT support or help desk experience (MSP experience is a plus, not required)
• Working knowledge of Windows desktop administration and Microsoft 365 (including Exchange Online and Entra ID/Azure AD basics)
• Comfort troubleshooting networking fundamentals such as DNS, DHCP, VPN, and basic connectivity issues
• Strong customer service instincts, including clear communication, patience, and the ability to explain technical topics in plain language
• Ability to work in-office full-time in South Florida

Preferred Qualifications

• Experience with ConnectWise Manage/PSA or a similar ticketing platform
• Familiarity with Intune, Entra ID Conditional Access, or endpoint management
• Exposure to backup/BCDR tools (example given: Acronis) or basic server administration
• Relevant certifications such as CompTIA A+, Network+, or Microsoft fundamentals (examples given: MS-900, MD-102)

Technologies

ConnectWise, Microsoft 365, Exchange Online, Entra ID, Azure AD, Intune, Teams, OneDrive, Windows desktop administration, DNS, DHCP, VPN

Role Experience Details

• Microsoft Windows Server: 1 year (Preferred)
• Desktop support: 2 years (Preferred)
• Microsoft Outlook: 1 year (Preferred)