Network Technician II - Help Desk Administrator

Tezla Group, Inc. is hiring a Level 2 Network Technician to deliver help-desk support for clients and end users. This is an onsite role in Salisbury, MD with a daily in-person requirement, supporting day-to-day IT needs while helping keep client systems running reliably.

What you can expect at Tezla Group

• Fully paid employee health insurance
• Employer matching IRA retirement plan
• Two weeks vacation for starting employees
• Flexible work hours and environment

Responsibilities

• Remotely troubleshoot PC and server issues
• Manage email systems using Microsoft Exchange Server and related web consoles
• Assist clients with network, wireless, server, and email connectivity issues
• Answer client phone calls and create or update help desk tickets
• Configure, troubleshoot, and maintain data backup systems
• Travel onsite to client locations for installations or troubleshooting when required
• Communicate clearly with clients and co-workers on ticket progress and resolution outcomes

Requirements

• Not a remote work position: daily in-person presence is required
• At least 2 years of professional IT experience working with Microsoft operating systems, Microsoft Office applications, and general IT and networking experience
• Please do not apply unless you are an existing IT professional with at least 2 years of IT administration or engineering experience

Technology areas

• Microsoft Exchange Server
• Microsoft operating systems
• Microsoft Office applications

Location: Salisbury, MD 21801 (Required, onsite/in person)

Job type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Experience: Network administration: 2 years (Required)