This full-time Retail Tech Support role in El Centro, CA offers a hybrid setup with meaningful mix of remote work and hands-on client support. Expect about 70 percent remote work, with travel to client sites across California, Nevada, Arizona, and Washington. You will work with a supportive team that prioritizes reliable service, clear client communication, and ongoing access to technical training resources.
Benefits
- Competitive Medical and Dental coverage — employer covers 50% of premiums
- PTO
- 401K Matching
- Travel compensation
- Company-provided computer
- Continued education support and access to technical training resources
- Great team and work environment
Responsibilities
- Respond to and resolve HelpDesk tickets and client calls in a timely manner
- Provide on-site and remote support for retail POS and related technology systems
- Install, configure, and upgrade hardware and software at client locations
- Document all work thoroughly and communicate clearly with clients and teammates
- Travel to client sites as needed, with positions available in San Diego and some travel outside the area
Requirements
- Extensive experience with all versions of Windows desktops
- Strong working knowledge of Microsoft Office applications and Office 365
- Experience using a PSA or ticketing platform (Halo, ConnectWise, Autotask, or similar) for logging, tracking, and managing support requests
- Ability to quickly learn new software and hardware systems
- Ability to work effectively both within a team and independently
- Knowledge and experience with networking tools and tasks
- Network printer setup and configuration experience
- Strong time management skills and a consistent track record of meeting deadlines
- Punctual with a positive attitude
- Willing to go the extra mile to satisfy the client and support the team
Technologies
- LOC SMS, NCR ISS45, ECRS, NCR ScanMaster, NCR ENCORE
- Microsoft Office, Office 365, Windows
- Halo, ConnectWise, Autotask
- SQL, PowerShell
- Toshiba, NCR, HP, Datalogic, VeriFone
Availability, Location & Schedule
This role is primarily remote, with about 70% of work conducted from home. On-site visits for client support and installation projects are a regular part of the role, so candidates should be located in or near the primary markets of Southern California, Las Vegas, Arizona, or Washington. Occasional travel outside the home market is required and fully covered by the company. A strong attention to detail and thorough documentation of work are expected.
Education & Experience
- Associate degree (Preferred)
- Retail POS Technologies: 1 year (Required)
- Face to face Retail IT Support: 1 year (Required)
Work Location
Hybrid role based in El Centro, CA with in-person and remote work components.
Compensation & Hours
Pay rate: $25.00–$40.00 per hour. Expected hours: 30–40 per week.
Application Questions
- How do you feel about interacting with clients and technicians on the phone, in person and via email?
- Do you feel comfortable being the go-to person for problems and solutions? Please describe any past experience.
- Are you comfortable serving as the Technical Lead for a project? Please describe past experience.
- Are you detail oriented and able to notice minor details?
- Have you supported a business with POS systems after a power outage? Please describe your past experience.
- Can you handle multiple issues and tasks throughout the day? Please describe your past experience.