Senior Customer Technical Support Specialist, 2nd Shift

Beckman Coulter Diagnostics offers a remote, second-shift senior support role in New York, NY, designed for professionals who thrive in a 24/7 environment. This position provides expert technical assistance to customers via phone and other channels, handling hardware, software, assay, and training questions while working closely with the Urinalysis Supervisor in Miami, FL. The compensation ranges from USD 33 to USD 40 per hour, with a benefits package that includes paid time off, medical/dental/vision coverage, a 401(k) plan, and bonus or incentive pay. If you bring at least an associate or equivalent degree and solid field experience, this role can be an excellent match for your technical support career.

Responsibilities

• Apply advanced commercial knowledge and hands-on experience to assist internal and external customers.
• Independently resolve complex issues while mentoring peers on routine troubleshooting tasks.
• Diagnose whether problems stem from hardware, reagents, or software, with the goal of resolving the issue by phone or dispatching the appropriate resource to complete resolution.

Requirements

• Associate, vocational, or an equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, or chemistry.
• 3+ years of lab or field experience.
• Clear spoken and written communication, able to provide directions by phone or email.

Benefits

• Paid time off
• Medical, dental, and vision insurance
• 401(k)
• Bonus or incentive pay

Preferred qualifications

• Previous troubleshooting experience on electromechanical instrumentation
• Experience in a medical technology call center or in a medical laboratory
• Background in a customer service environment