Senior Technical Support Analyst (Tier 3)

In Austin, GCS Technologies is seeking a Senior Technical Support Analyst to uphold a high standard of technical proficiency across a broad product portfolio and deliver timely support to hundreds of client organizations and thousands of end users. This onsite role emphasizes rapid learning of new technologies, clear communication, and hands-on problem solving. The position offers a compensation range of USD 85,000 - 125,000 per year.

Responsibilities

• Administer Microsoft Azure and Office 365 environments
• Provide remote technical support for a range of customer issues
• Deliver on-site technical assistance as needed
• Maintain flexible after-hours availability to support deployments and implementations
• Record time and document troubleshooting notes in real time

Requirements

• Participation in an after-hours support escalation rotation
• Ability to perform on-site work as required
• Successful completion of a background screening
• Capability to lift up to 20 lbs
• Strong teamwork, communication, and documentation skills
• Enter billable time and detailed notes into the ticketing system in real time
• Residence in the Austin, TX metro area or surrounding communities

Technologies

• Microsoft 365 administration
• Exchange, Intune, Defender, Entra ID
• Windows Server and Windows Desktop operating systems
• macOS administration, Apple Business Manager
• Common desktop applications, Microsoft Office
• Networking and security vendors: Meraki, Fortinet, SonicWall, Cisco
• Hardware and virtualization: Dell, DNS, NAT, Site-to-site VPNs, Point-to-site VPNs, Global Secure Access
• Virtualization: VMware vSphere, Microsoft Hyper-V
• Backup and recovery: Datto, Veeam, AppAssure / Rapid Recovery
• Automation and analytics: PowerShell, KQL

Benefits

• 75% to 100% work-from-home options
• Flexible Paid Time Off
• Medical, Dental, and Vision Insurance
• Life and AD&D Insurance
• Disability Insurance

Preferred Qualifications

• Certifications: Preference given to candidates with relevant industry certifications
• Experience: 5+ years in a help desk, systems administration, or network support role
• Education: Degrees are valued but not required; practical experience and certifications are preferred