Secure Remote Access

Secure Remote Access Support Jobs

24 jobs found

Today

Warehouse IT Support Specialist-Senior

Zonberation Group Old Bridge, NJ

Old Bridge, NJ

Today

$35 - $41/hr Full time Senior Computer Skills Data Integration

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Job Description

Join Zonberation Group as a Senior IT Support Specialist for Warehouse Operations and enjoy an on-site role that keeps pace with a high-volume e-commerce fulfillment environment. This position offers a dedicated 401(k) plan and a daytime 8-hour schedule, with flexibility for overtime to support operational needs. Based on location in Old Bridge, NJ, you will provide hands-on IT support across US warehouse sites, focusing on hardware, network, and security to keep our operations smooth and secure.

Overview

We are seeking a skilled and proactive Senior IT Support Specialist – Warehouse Operations to deliver efficient, high-quality IT support tailored to meet regional user needs, enhance collaboration, and support our global goals. The role expands on-site coverage to support e-commerce warehouse operations with a high-volume fulfillment footprint.

Work Location

In person at 400 Fairway Ln, Old Bridge, NJ.

Pay

USD 35.00 - 41.00 per hour.

Technologies

ServiceNow
Jira
WMS (Warehouse Management System)
PXE boot
VPN
MDM/EMM
PowerShell
Python
Bash
Windows OS
macOS

Benefits

401(k)

Responsibilities

Perform multi-point network testing across the warehouse floor (wired and wireless signal strength, speed, and stability); test mobile data connectivity on PDAs across zones; troubleshoot connectivity issues and escalate with structured fault descriptions (ping/trace outputs, scope).
Coordinate wired port additions, AP placements, and camera endpoint requests with business planning and infrastructure teams.
Monitor and maintain security camera NVR systems to ensure continuous operation during business hours.
Ensure server room peripheral systems remain operational during business operations; conduct weekly and monthly site inspections of server rooms and IT infrastructure; perform hardware health checks and escalate proactively.
Maintain IT asset inventory: device requests, allocation, damage assessment, decommission, and retirement workflows.
Serve as the first point of contact for IT incidents and service requests submitted via the ticketing system; troubleshoot warehouse-specific hardware including PDA/handheld scanners, barcode readers (Honeywell, Zebra), label printers, ruggedized devices, and WMS terminals.
Support, configure, and perform firmware upgrades on PDA devices, including local upgrades and SD card-based methods; manage PDA network onboarding (collect MAC addresses, whitelist requests, and coordinate production network access).
Support sorting machine daily network faults and assist with installation and configuration; troubleshoot and calibrate electronic weighing scales used in fulfillment operations.
Support industrial PCs (IPC): system wipe, OS reimaging, and PXE boot configuration.
Resolve printer faults including paper tray errors, USB recognition, and driver installation (including remote installation without admin rights).
Troubleshoot Windows issues (BSOD recovery, AHCI mode configuration, KMS activation, OS-level problems); support end-user devices (desktops, laptops, monitors, peripherals).
Diagnose and resolve video conferencing audio/video issues; remote remediation and troubleshooting via VPN; support collaboration platform issues (version management, reinstallation, configuration cache clearing).
Assist in maintaining server room infrastructure (Network, Power & UPS, HVAC); log all support requests and resolutions in the IT ticketing system; track time and effort against tickets for reporting and chargeback.
Maintain and contribute to the warehouse IT knowledge base and FAQ documentation; process device requests through the asset management system (approvals, allocation, delivery); handle damaged device workflows (repair value, returns, retirement/recycling).
Follow data security protocols: ensure user data is wiped before any device is shipped or transferred; perform full disk wipes on Windows and macOS devices, removing drives when remote wipes are not possible; manage remote access tool permissions.
Work a standard 40-hour week with flexibility for overtime; participate in all incident responses during shift hours per SLAs; escalate out-of-hours incidents per defined path; complete shift handover documentation for continuity across teams.
Escalate unresolved issues to the appropriate IT line (Network, Hardware, Security, AV) or Tier 2/3 support per escalation matrix.

Requirements

2+ years of IT support experience, preferably in a warehouse, logistics, manufacturing, or operations environment.
Hands-on experience with warehouse IT hardware: barcode scanners (Honeywell, Zebra), label printers, PDAs, and ruggedized devices.
Experience with network device onboarding, MAC address whitelisting, and production network access workflows.
Familiarity with WMS platforms and ability to diagnose and resolve user-level issues.
Working knowledge of Windows OS troubleshooting: BSOD recovery, AHCI configuration, KMS activation, and driver installation.
Basic network troubleshooting: TCP/IP, DHCP, DNS, Wi-Fi, VLAN, ACL, with ability to interpret ping/trace output.
Experience with IT asset management: device requests, allocation, damage handling, and decommission workflows.
Experience with IT ticketing systems (ServiceNow, Jira, or equivalent).
Understanding of data security requirements for device wipe and decommission, including disk removal procedures.
Physical ability to work on a warehouse floor, standing for extended periods and lifting up to 40 lbs.
Ability to work independently on shift with minimal supervision and make sound decisions under pressure.
Excellent communication skills, able to explain technical issues clearly to non-technical staff.
Reliable and able to commit to a consistent 8-hour daytime shift schedule, 5 days per week; comfortable commuting to the warehouse site.
Experience supporting sorting machines, conveyor systems, or automated fulfillment equipment; experience with electronic scale calibration and fault resolution in a warehouse setting.
Hands-on IPC support experience: system wipe, OS reimaging, and PXE boot configuration.
Experience with RF network testing tools and multi-point signal mapping in warehouse or large facilities.
PDA device management platforms (MDM/EMM); industry certifications such as CompTIA A+, Network+, or equivalent.
Basic scripting skills (PowerShell, Python, or Bash) for automation; experience in a BPO or managed services model with SLA accountability.
Bilingual (English plus Mandarin or Spanish) preferred.
In person at 400 Fairway Ln, Old Bridge, NJ.

Application Questions

Do you have hands-on IT experience in a warehouse, distribution, or manufacturing environment? If yes, specify the types of equipment you supported (e.g., scanners, printers, PDAs) and your key responsibilities.
Could you share your expected hourly rate?

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Today

Senior Service Desk Technician

SALT Dental Partners Franklin, TN

Franklin, TN

Today

$75k+/yr Full time Senior Active Directory Cloud Platforms

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Job Description

At SALT Dental Partners, you’ll join a collaborative IT culture focused on dependable support for clinicians and front-office teams across a growing network of practices. This on-site Senior Service Desk Technician role is based in Franklin, TN at our Home Support Office, offering meaningful opportunities to mentor colleagues, resolve complex technical issues, and help ensure seamless patient care through technology.

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k with Company Match, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)

Responsibilities

Act as the Tier 1-3 escalation point for incidents and service requests from the Home Support Office and practice teams.
Diagnose and resolve complex issues on Windows and macOS endpoints.
Troubleshoot advanced Microsoft 365 components including Outlook, Teams, OneDrive, and SharePoint.
Support printers, scanners, badge readers, and other peripheral devices.
Manage and resolve issues with phone and VoIP systems.
Troubleshoot LAN/Wi-Fi connectivity, coordinate with ISPs, and manage VPN access.
Provide hands-on and remote support for dental practice technology, including Practice Management Systems such as Denticon, Cloud 9, and DSN Cloud.
Support imaging systems and clinical workstation setups, coordinating with vendors as needed.
Own incidents through resolution with clear communication, thorough documentation, and adherence to SLAs.
Identify recurring issues and contribute to root-cause analyses with Tier 3 teams.
Prioritize high-priority clinical-impacting tickets and ensure proper triage and handling.
Create and maintain knowledge base articles, troubleshooting guides, and standard operating procedures.
Document commonly escalated issues to reduce repeats and improve Tier 1 resolution rates.
Review tickets for quality, completeness, and accuracy.
Foster a customer-service mindset with a focus on supporting clinicians and front-office teams.
Support user onboarding and offboarding, including account provisioning, device setup, and access changes.
Uphold access control, least-privilege principles, and HIPAA-aware security standards.
Assist with IT projects such as PMS deployments, phone system rollouts, and clinic openings from a support-readiness perspective.
Other duties as assigned.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field.
5+ years of IT support experience, including at least 2 years in a Tier 2 or senior service desk role.
Prior experience supporting multi-site or healthcare organizations is preferred.
Strong experience supporting Windows-based endpoints and Microsoft 365 environments.
Certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft certifications are a plus.
Solid understanding of Active Directory / Entra ID (user and device management).
Working knowledge of networking fundamentals (DHCP, DNS, Wi-Fi, VPN).
Familiarity with healthcare or dental practice environments is strongly preferred.
Familiarity with ITIL processes (incident, problem, change) and structured UAT/release management.
Experience with imaging systems and PMS systems including Denticon, Cloud 9, and DSN Cloud is strongly preferred.
Detail-oriented and comfortable working in a fast-paced office environment.
Excellent oral communication and strong interpersonal skills, especially with non-technical users.
Ability to work independently while collaborating with a distributed IT team.
Desire to learn new skills and function as a team player.
Ability to act with integrity, professionalism, and confidentiality.

Technologies

Windows endpoints
macOS endpoints
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Practice Management Systems: Denticon, Cloud 9, DSN Cloud
Imaging systems and clinical workstations
Active Directory / Entra ID
Networking: DHCP, DNS, Wi-Fi, VPN
Phone systems and VoIP

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1d ago

Managed IT Support Technician

AcaciaIT Tucson, AZ

Tucson, AZ

1d ago

$17 - $23/hr Full time Accounting Software Azure Cloud Platform

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Job Description

AcaciaIT is seeking a Managed IT Support Technician to join our Tucson, AZ team on a hybrid schedule. This role offers a competitive hourly rate of $17 to $23 and requires at least 3 years of IT support experience. You will provide remote and on-site support for multiple clients across diverse technologies and environments.

Benefits

401(k)
Health insurance
Paid time off
Retirement plan

Why you’ll want to work here

Real career growth: we invest in certification training, helping you advance by earning new credentials and expanding your skillset.
Broad exposure: work with multiple companies, industries, and network environments, from small offices to complex infrastructures.
Supportive team culture: collaborative, mentorship-driven environment where senior technicians help you grow.
Meaningful benefits: medical and supplemental insurance, plus a gym membership.
Compliance experience: gain work in regulated environments (PCI, HIPAA, and government compliance) to strengthen your resume.

Responsibilities

Troubleshoot computer, server, and network issues both remotely and on-site
Install and support a wide range of client software
Deploy PC, server, and network hardware
Manage client networks, updates, and software through our RMM platform
Collaborate with fellow technicians on client issues
Build positive, responsive relationships with the clients who rely on our services

Requirements

Microsoft desktop and server operating systems
Azure
Router and firewall configuration, including VPNs
Computer hardware installation and troubleshooting
Network troubleshooting techniques and protocols
Common business software such as Microsoft Office and QuickBooks
Clear, patient communication with clients and teammates
IT support: 3 years (Required)
Driver's License (Required)
Day Shift (Required)
Tucson, AZ 85719: Relocate before starting work (Required)

Technologies

Microsoft desktop and server operating systems
Azure
Router and firewall configuration, including VPNs
Computer hardware installation and troubleshooting
Network troubleshooting techniques and protocols
Microsoft Office
QuickBooks
RMM platform

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1d ago

Desktop Support Engineer L1

Sybex Latham, NY

Latham, NY

1d ago

Up to $30/hr Full time Active Directory Autopilot Cloud Platforms

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Job Description

Sybex is seeking a Desktop Support Engineer L1 to provide frontline technical support for employees at our Latham, New York office. This onsite role focuses on resolving hardware and software issues, managing user accounts in Active Directory, handling imaging and deployment tasks, and triaging IT service tickets to keep desks and devices running smoothly.

In this position you will join a collaborative IT team, applying your knowledge of network administration and general IT support to ensure reliable computer systems across the organization.

Overview

This role involves delivering technical support and troubleshooting assistance to employees, drawing on experience with network administration and IT support practices to maintain smooth operation of the organization's computer systems.

Responsibilities

Provide desktop support to end-users, including troubleshooting hardware and software issues
Install, configure, and maintain computer systems and peripherals
Set up and troubleshoot network connectivity for desktops and laptops
Manage user accounts and permissions in Active Directory
Assist with software installations and upgrades
Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary
Collaborate with team members to resolve complex technical issues
Document technical procedures and solutions for future reference

Requirements

Proven experience as a Desktop Support Technician or similar role
Strong knowledge of network administration, technical support, and IT support principles
Proficiency in operating systems such as Windows, Linux, and Mac OS
Familiarity with office productivity software (e.g., Microsoft Office)
Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus
Knowledge of VPN technologies and remote access tools
Excellent problem-solving skills and attention to detail
Strong communication and interpersonal skills

Technologies

ServiceNow
Active Directory
SCCM (Microsoft Configuration Manager)
Imaging
Autopilot
Intune
Office 365
Windows 10
Windows 11
Linux
Mac OS
Remedy
VPN
Remote access tools

Location

Latham, NY (onsite)

Work Location

In person

Pay

Up to $30.00 per hour

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1d ago

IT Support Specialist - Manufacturing Operations

Framebridge Inc Holyoke, MA 🇺🇸 Remote

Holyoke, MA

1d ago

$55k - $60k/yr Full time Barcode Scanner Cisco Meraki Control Systems

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Job Description

Framebridge Inc is seeking an IT Support Specialist for Manufacturing Operations based in Holyoke, MA with remote options to deliver hands-on multi-site plant IT support, troubleshoot CNC hardware and devices, manage networks and systems, and lead IT projects and new plant openings.

Responsibilities

Deliver daily technical support to plant staff across multiple sites, on-site or remotely as required.
Diagnose and resolve issues across plant hardware and software, including Patriot CNCs, Gunnar CNCs, Zund CNCs, Mat Caption machines, engravers, wide-format printers, barcode scanners, and VoIP phones.
Monitor network connectivity, Wi-Fi, and VoIP systems to minimize downtime; coordinate outages or repairs with vendors.
Administer and scale the Mobile Device Management system for secure device deployment, patching, and lifecycle management.
Log, triage, and resolve tickets in the ticketing system; document solutions in a shared knowledge base to improve consistency.
Provide training to plant staff on basic troubleshooting, POS procedures, and IT policies.
Lead and contribute to IT projects such as hardware refreshes, software rollouts, security upgrades, and automation initiatives.
Configure IT equipment and infrastructure for plant openings, relocations, and renovations.
Coordinate with external vendors for hardware procurement, installation, and managed services.
Provide backup support to the Retail Operations IT team during peak periods and special projects.
Assist Corporate IT with equipment ordering, configuration, and software access provisioning as needed.
Travel to each plant site to foster relationships with the supported operations teams.
Assess current plant IT infrastructure and identify top three opportunities to reduce downtime.
Define a baseline ticket response SLA and begin tracking performance against it.
Own at least one active IT project and drive it through to completion.

Requirements

Minimum three years of IT support experience in a multi-site environment such as manufacturing or retail.
Strong working knowledge of Windows and macOS, mobile device support, and network troubleshooting (TCP/IP, VPN, routers, Wi-Fi).
Practical experience with ticketing systems and remote support tools.
Excellent interpersonal and communication skills, comfortable collaborating with non-technical teammates.
Ability to prioritise tasks, multitask, and travel between plant locations as needed.
Associate or Bachelor’s degree in IT, Computer Science, or a related field, or equivalent hands-on experience.

Technologies

Windows
macOS
Patriot CNCs
Gunnar CNCs
Zund CNCs
Mat Caption machines
Engravers
Wide-format printers
Barcode scanners
VoIP phones
Mobile Device Management (MDM)
TCP/IP
VPN
Routers
Wi-Fi
Kandji
Jamf
Intune
Google Workspace
Google Admin
FreshService
TeamViewer
Cisco Meraki
Shopify POS

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k)
PTO
Employee discount

Reporting To

Sr. IT Support Specialist – Manufacturing Operations

Compensation

Salary: USD 55,000 – 60,000 per year, plus benefits including medical, dental, vision, 401(k), PTO, and employee discount.

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2d ago

Technician II, Desktop Support SE (226 Days)

Dallas Independent School District Dallas, TX

Dallas, TX

2d ago

$48k - $59k/yr Full time Active Directory Application Support Cloud Platforms

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Job Description

The Dallas Independent School District is seeking a Technician II, Desktop Support SE (226 Days) to deliver on-site technical assistance for central staff, campus personnel, and students. This role focuses on diagnosing and resolving computer, peripheral, and network issues, managing user access, and supporting district applications across the on-campus environment in Dallas, Texas.

Responsibilities

Offer on-site and remote technical support to DISD central staff, campus personnel, and students to troubleshoot computers, peripherals, and network problems.
Escalate complex LAN and WAN connectivity issues to the appropriate IT departments.
Troubleshoot user access problems including SSO, MFA, VPN, and remote access; support district administrative software, productivity suites, VPN clients, and department-specific software.
Assist with district applications such as Microsoft Office, Google Workspace, and instructional software.
Record interactions, incidents, and service requests in the district's IT service management system.
Develop technical documentation and contribute to the knowledge base.
Fulfill additional duties as assigned by the IT Client Support Services Department, aiming for customer satisfaction, meeting service level agreements, and ensuring compliance with department policies and procedures.

Requirements

Accredited high school diploma or equivalent with a CompTIA certification and at least two years of information technology support experience.
Experience with Android, iOS, macOS, Chrome OS, and Google Workspace applications.
Strong ability to diagnose and resolve hardware and software failures.
Familiarity with Microsoft System Center Configuration Manager (SCCM) for application deployment and support is a plus.
Knowledge of wired and wireless networking technologies.
Experience managing users and devices in Microsoft Active Directory.
Effective communication skills.

Technologies

Microsoft Office
G-Suite
Microsoft System Center Configuration Manager (SCCM)
Microsoft Active Directory
VPN clients

On-site Location

Edtech-Enterprise Support Services, 5501 LBJ FWY SUITE 1000, Dallas, TX 75240

Employment Type

Full-time

Compensation

Salary range: $48,219.00 - $58,805.00 per year.
Minimum salary: $48,219.00.
Median salary: $58,805.00.

Posting Date

June 8, 2026

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2d ago

Senior Help Desk Technician

Didi Hirsch Mental Health Services Culver City, CA

Culver City, CA

2d ago

$27 - $30/hr Full time Active Directory Application Support End User Support

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Job Description

Didi Hirsch Mental Health Services seeks a seasoned Senior Help Desk Technician to serve as a pivotal link between staff and IT, delivering advanced troubleshooting and second-level support onsite. Based in Culver City, CA, this role combines hands-on desktop imaging, user support across devices, and proactive problem resolution, with a compensation range of USD 27 to 30 per hour. The position emphasizes collaboration with administrators on projects, maintaining a robust knowledge base, and ensuring high levels of service delivery within a mission-driven organization.

Responsibilities

Deliver advanced troubleshooting for tickets escalated from level one support.
Image desktops and laptops to prepare devices for staff use.
Record trouble calls and resolutions in the Help Desk ticketing system.
Perform Active Directory administration tasks.
Provide support for iPads, laptops, and remote users.
Partner with administrators on special projects and task assignments.
Travel between remote sites to deliver on-site IT support.
Offer SharePoint assistance and guidance as needed.
Maintain current knowledge through continuing education and certifications.
Collaborate with other departments on projects, training, and support initiatives.
Maintain a high level of client satisfaction and professional conduct.
Attend and participate in regularly scheduled program, division, and Agency staff meetings.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field.
Minimum of 6 years of experience in a helpdesk or technical support role, with at least 2 years in a senior or lead position.
In-depth knowledge of the Microsoft Office 365 suite, including troubleshooting and administration.
Proficiency in imaging and re-imaging desktops and laptops, with experience using various imaging software.
Strong experience deploying and managing software applications in a corporate environment.
Proven ability to lead and resolve complex desktop escalations.
Excellent skills in supporting remote users, including familiarity with remote desktop tools and VPNs.
Exceptional communication and interpersonal abilities with a strong customer-service orientation.
Ability to work independently and as part of a team, with a proactive, solution-focused mindset.
Relevant certifications (e.g., Microsoft Certified, CompTIA A+) are a plus.
Proficiency in standard computer operations and common applications.
Working knowledge of current computer technologies, including LAN/MAN/WAN, distributed computing, and security.
Strong organizational and problem-solving skills.
Strong interpersonal, oral, and written communication skills.
Ability to respond effectively to problems of varying complexity.
Commitment to team objectives and the organization’s philosophies.
Ability to adapt to changing needs by acquiring new skills and knowledge.
Current California driver’s license with a driving record acceptable to the Agency’s insurance carrier.

Technologies

Microsoft Office 365
Active Directory
SharePoint
Imaging software
Remote desktop tools
VPNs

Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, particularly in communities where discrimination and injustice limit access.

Core Values

Excellence: Constant innovation and learning from the communities we serve, with ethical, compassionate care.
Diversity & Inclusion: Valuing diverse backgrounds and ideas, fostering belonging.
Equity: Promoting health equity and dismantling disparities within care systems and society.
Well Being: Prioritizing the well-being of staff, volunteers, and communities to support healthy clients.
Advocacy: Reducing barriers to care through active advocacy and policy engagement.
Community Engagement: Building partnerships to create an inclusive, responsive mental health ecosystem.