Help Desk Support Specialist

The Help Desk Support Specialist supports a desktop and laptop computing environment for approximately 500 end users at the Marlene Meyerson JCC Manhattan, helping keep day-to-day technology running across networks, servers, connectivity, and voice/data systems. This onsite, Upper West Side role includes both in-person and remote troubleshooting, along with hands-on installation, maintenance, and ticket documentation. The position is temporary for about three (3) months with the possibility of becoming permanent.

Role overview

You will respond to technical requests for employees and coordinate with IT leadership to support system reliability and performance. The work spans end-user devices and peripherals, account administration in Google Workspace, and assistance with voice and data cabling expansion, maintenance, and related phone systems.

Responsibilities

• Provide on-site and remote technical support for desktops, laptops, mobile devices, desk phones, and printers
• Install, configure, diagnose, repair, and upgrade Windows PC and Mac hardware and software
• Troubleshoot and resolve issues related to computers, network connectivity, and printers
• Document all requests and resolutions in the ticketing system
• Prepare equipment and access for new employees, including hardware, software, phone, and network connectivity
• Support onboarding and offboarding processes
• Assist with server and desktop patching and maintenance
• Maintain hardware and software license inventory
• Administer Google Workspace accounts, including email, groups, calendars, and documents
• Assist with maintenance and expansion of voice and data cabling infrastructure
• Support phone and voicemail systems, including adds, moves, changes, extensions, and call attendant administration
• Participate in IT projects and other assigned initiatives
• Coordinate with the Network Systems Administrator to support reliability and performance

Requirements

• Minimum 5 years of IT support experience
• Bachelor’s degree in Information Technology (or related field), preferred
• Relevant technical certifications are an asset
• Working knowledge of Active Directory, LAN, WAN, VPN, DHCP, DNS, and TCP/IP
• Experience with VOIP systems, firewalls, and network switches
• Strong knowledge of PC and Mac hardware and troubleshooting
• Proficiency with Microsoft operating systems
• Ability to interpret technical manuals and documentation
• Strong customer service orientation and excellent interpersonal, written, and verbal communication skills
• Ability to prioritize and perform effectively in a fast-paced environment
• Analytical and detail-oriented problem-solving
• Ability to work effectively in a collaborative team environment
• Ability to lift and transport computers and related equipment
• Availability for occasional evening or weekend work during maintenance or peak periods
• Required availability to work on New Year’s Day

Technologies you’ll work with

• Windows, PC, Mac
• Active Directory
• LAN, WAN, VPN, DHCP, DNS, TCP/IP
• VOIP, firewalls, network switches
• Microsoft operating systems
• Google Workspace

Work schedule and location

This role is onsite 5 days a week in the Upper West Side of New York, NY.

Pay

The salary range is $32.00-$35.00 per hour, commensurate with experience.

Benefits

• Supportive, mission-driven work environment
• Opportunities for professional development and mentorship
• Access to all the JCC’s cultural, learning, arts, and film programs
• Investment in professional development and leadership skills
• Free fitness membership for the pool and health club
• Discounts on other JCC programs
• Additional benefits available to full-time permanent employees

Additional notes: This job description does not intend to cover or list in full every activity, duty, or responsibility. Duties, responsibilities, and activities may change at any time with or without notice.