Student Services Assistant - Help Desk

Eastern Shore Community College seeks a Student Services Assistant - Help Desk to deliver frontline support to students onsite in Virginia. The role encompasses greeting visitors, directing them to appropriate offices, assisting with electronic applications, providing information, handling phone inquiries, and coordinating advising and testing appointments.

Job Details

Location: Virginia (onsite)

Salary: USD 35,012 - 37,300 per year

Responsibilities

• Greet visitors in the student services lobby and guide them to the proper offices
• Assist students with the electronic application process
• Provide general information and respond to inquiries via phone and in person
• Schedule advising appointments and placement testing
• Support daily operations of the Student Services offices
• Perform other duties as assigned
• May assist the agency or state government in the event of an emergency declaration by the Governor

Requirements

• Excellent oral and written communication skills
• Ability to maintain good rapport with students and the public
• Ability to learn and use the college’s student information system
• Demonstrated ability to maintain confidentiality and professionalism
• Strong computer skills with working knowledge of Microsoft Office, Google Workspace, Zoom, Outlook, and other software at an intermediate level
• Experience creating, organizing, and maintaining shared calendars and documents
• Ability to scan electronic records
• Proven ability to multitask in a fast-paced student environment while maintaining attention to detail and accuracy

Technologies

• Microsoft Office
• Google Workspace
• Zoom
• Outlook
• Student Information System

About the Employer

Eastern Shore Community College is a member of the Virginia Community College System, serving residents of Accomack County and Northampton County as a two-year institution of higher learning. Operating under policies established by the State Board for Community Colleges and the Eastern Shore Community College Board, the college is financed primarily with state funds, supplemented by contributions from the two counties and the Eastern Shore Community College Foundation.

Special Assignments

The incumbent may be required to perform other duties as assigned and may assist the agency or state government generally in the event of an emergency declaration by the Governor.

Additional Considerations

• Experience working in an office setting is preferred
• Experience working with databases is preferred

Posting Details

• Posting Number: CLS_4588P
• Recruitment Type: General Public - G
• Number of Vacancies: 1
• Job Open Date: 07/16/2026
• Job Close Date: 08/12/2026

Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, individuals with disabilities are encouraged to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants should provide their AHP Letter (formerly a Certificate of Disability) from the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP.

Background Check

The selected candidate will be offered contingent employment subject to a criminal background investigation, which may include fingerprint checks, local agency checks, employment verification, education verification, and credit checks if relevant. The successful candidate may also be required to complete the Commonwealth’s Statement of Economic Interest.

EEO Statement

The Virginia Community College System provides equal employment opportunities to all employees and applicants and prohibits discrimination or harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity, or other non-merit factors.

ADA Statement

The Virginia Community College System is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Act to provide reasonable accommodation to applicants during the application, interview, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to confirm eligibility to work in the United States. Applicants will be required to complete an I-9 form and provide documentation of identity for employment purposes.