Virginia

Support Jobs in Virginia

174 jobs found

Include remote jobs

Today

Software Technical Support

Centurion Consulting Group Merrifield, VA

Merrifield, VA

Today

$100k - $120k/yr Full time Application Support Information Technology (IT) Technical Support

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Job Description

Centurion Consulting Group is hiring a Software Technical Support professional to support enterprise initiatives in Merrifield, VA (onsite). This role centers on overseeing the SLDC lifecycle, supporting implementations, and helping reduce delivery risk through structured planning and process improvement.

Key Responsibilities

Manage the complete SLDC life cycle from assignment through implementation.
Maintain optimal system performance while proactively identifying and mitigating risks early in the delivery process.
Support project execution by taking initiatives from assignment to implementation.
Assist the management team in change management, with focus on dependency risks and the Critical Path Method to map risk burndown charts.
Recommend and take action to improve processes to strengthen reliability and delivery outcomes.

Required Qualifications

SAFe RTE (Release Train Engineer) or SAFe Architect, or PMI ACP (Agile Certified Practitioner).
Minimum 5 to 7 years of experience in enterprise software development.
Demonstrated ability to work with dependency risks and use Critical Path Method for mapping risk burndown charts.
Experience with team velocity and capacity planning.
Strong communication, leadership, organization, time management, budget management, risk management, and problem-solving.
Adaptability and teamwork skills to support cross-functional execution.

Location and Compensation

Location: Merrifield, VA (onsite)

Salary: USD 100,000 - 120,000 per year

Minimum experience: 5 years

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Today

Technical Support Specialist

Takt Reston, VA

Reston, VA

Today

$70k - $90k/yr Full time Application Support Customer Support End User Support

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Job Description

Takt is hiring a Technical Support Specialist to support live warehouse intelligence shifts, troubleshoot customer issues, and escalate actionable bugs to Engineering.

Responsibilities

Handle the support queue with triage, prioritization by floor impact, and responses within defined response targets.
Troubleshoot reported issues by reproducing them, reviewing logs, and pulling relevant data.
Create Engineering-ready tickets with enough context for the team to act.
Provide ongoing customer updates until resolution, and close the loop when fixes ship.
Write and maintain help articles and troubleshooting runbooks.
Identify where AI answers miss the mark, focusing on gaps in underlying content.
Spot recurring problems and share examples with Customer Success, Product, and Engineering.

Requirements

Experience supporting a SaaS product: working tickets, troubleshooting user issues, and writing to customers.
Background managing a support queue: prioritizing under volume, meeting response targets, and escalating appropriately.
Comfort with technical tools, including reading logs, using data, and learning a product quickly.
Basic SQL is a plus.
Clear writing for both customers (plain language, no jargon) and engineers (no loss of detail).
Composure with customers who are frustrated or having a bad day.
Care with customer data: use the minimum access required and handle operational data as if it were your own.
Willingness to work scheduled shifts (including some early mornings, evenings, or weekends) and join an on-call rotation.

Technology

SQL
Pylon
Intercom
Zendesk
Python
JavaScript

Shifts and On-Call

Scheduled shifts that overlap customer operating hours.
Some schedules include early mornings, evenings, or weekends and are set in advance.
On-call rotation for high-priority issues (for example, outages or problems that stop work on a customer’s floor), with engineering on-call as backup for changes requiring code or infrastructure updates.

How Takt Works

AI is used throughout the company, including for researching issues, drafting responses and documentation, and querying data.
AI responses require review: you are responsible for what reaches customers.

Benefits

Health, dental, and vision insurance.
401(k) with employer match.
Unlimited PTO.
Monthly AI tools budget.

Compensation

Base salary range: $70,000 - $90,000 per year (depending on experience).
Compensation range: $70K - $90K.

Interview Process

Two virtual screens over Google Meet.
An onsite interview in the Reston office with five interviews.
Kept informed at every step.

Location

Hybrid role based in Reston, VA, near the Wiehle-Reston East Metro station on the Silver Line.
In-office most of the week with some remote days.
Not fully remote: candidates should be local to the Washington, D.C. area.
Visa sponsorship is not available for this position.

Nice to Have

Experience in retail, hospitality, or other high-volume, customer-facing roles.
Experience with support platforms such as Pylon, Intercom, or Zendesk, including their AI features.
Scripting in Python or JavaScript for data gathering and troubleshooting.
Curiosity about logistics, warehousing, and physical operations.

Our Commitment

Promotes a diverse and inclusive workplace.
Equal opportunity employer.
Reasonable accommodations available for individuals with disabilities to participate in the interview process and perform essential job functions.

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1d ago

Help Desk Technician

Urology of Virginia PLLC Virginia Beach, VA

Virginia Beach, VA

1d ago

$20 - $24/hr Full time Active Directory Application Support End User Support

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Job Description

Urology of Virginia PLLC is seeking a Help Desk Technician to provide frontline support for a specialty healthcare practice in Virginia Beach, VA. In this onsite role, you will troubleshoot end-user technology issues, manage tickets from intake through resolution, and support secure technology administration while documenting outcomes for clinic operations.

Key Responsibilities

Answer calls, emails, portal requests, and other authorized requests for technical assistance
Triaging and resolving incidents involving computers, applications, logins, printers, scanners, phones, mobile devices, and connectivity
Own assigned tickets through resolution or appropriate escalation, providing timely updates and professional follow-through
Document troubleshooting steps, time spent, user communication, equipment details, and final resolutions accurately
Identify outages, security concerns, recurring issues, or problems that could impact clinical operations, and escalate promptly
Install, configure, maintain, replace, and troubleshoot Windows workstations, laptops, mobile devices, and peripherals
Support workstation deployments, employee onboarding and offboarding, office moves, equipment swaps, and technology rollouts
Perform assigned account and device administration using approved procedures in Active Directory, Entra ID, and Microsoft 365
Assist users with passwords, multifactor authentication, Microsoft 365 applications, and approved application access
Maintain asset records and support equipment inventory, including loaners, shipping, receiving, repairs, warranty claims, and returns
Create and improve knowledge articles, setup instructions, troubleshooting guides, and standard operating procedures
Protect confidential information and follow HIPAA, organizational security standards, and least-privilege practices
Recognize and report suspected phishing, malware, unauthorized access, or potential data exposure
Coordinate with internal IT staff, the managed service provider, application owners, and technology vendors
Participate in projects, testing, user education, and scheduled after-hours or on-call support

Required Qualifications

One to three years of help desk, desktop support, technical support, or related hands-on experience
Working knowledge of Windows 11, Microsoft 365 applications, desktop and laptop hardware, mobile devices, printers, scanners, and common peripherals
Experience working in a ticketing system with accurate time entry and clear technical documentation
Exposure to Entra ID, Microsoft Intune, Windows Autopilot, Exchange Online, Teams, SharePoint, or OneDrive
Basic hands-on familiarity with Active Directory user and computer administration
Foundational networking knowledge, including IP addressing, DNS, DHCP, Wi-Fi, and connectivity troubleshooting
Strong customer service, organization, troubleshooting ability, and written and verbal communication skills
Judgment to manage multiple priorities, follow established procedures, protect confidential information, and escalate appropriately
Ability to travel between supported locations for routine equipment installation, movement, and replacement tasks

Technologies

Windows 11
Microsoft 365
Active Directory
Entra ID
Microsoft Intune
Windows Autopilot
Exchange Online
Teams
SharePoint
OneDrive
HIPAA
Multifactor authentication
IP addressing, DNS, DHCP, Wi-Fi

Compensation and Benefits

Competitive pay: $20.00 to $24.00 per hour
Medical, dental, and vision insurance
401(k) with Profit Sharing
Paid time off and paid holidays
Employee Assistance Program (EAP)
Professional development opportunities
Supportive and collaborative work environment

Preferred Experience and Skills

Experience supporting healthcare, clinical workflows, or another regulated environment
Familiarity with EHR, imaging, laboratory, patient communication, telephony, or other healthcare technology systems
CompTIA A+, Network+, Microsoft fundamentals, or another relevant certification completed or in progress
A track record of independent learning, improving documentation, and looking beyond the immediate ticket

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1d ago

Help Desk Specialist

JCS Solutions LLC Arlington, VA

Arlington, VA

1d ago

$55k - $74k/yr Full time Application Support End User Support Hardware Support

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Job Description

JCS Solutions LLC is seeking a Help Desk Specialist to deliver phone and on-site support, troubleshoot PC and printer issues, and act as the first contact for hardware/software problems.

Responsibilities

Provide phone and in-person user support
Troubleshoot hardware and software issues as the initial point of contact
Support users using e-mail systems, directories, and standard Windows desktop applications
Troubleshoot applications developed under the contract
Diagnose and resolve PC and printer problems

Requirements

US Citizen
Minimum 2 years of help desk or technical support experience
Certifications: CompTIA A+ and Security+
Experience supporting Windows desktop applications
Knowledge of e-mail systems and directories
PC and printer troubleshooting skills
Strong customer service and communication skills
Ability to work onsite in Arlington, VA (Pentagon)
Active Secret clearance required; Top Secret strongly preferred

Technologies

Windows desktop applications
E-mail systems
Directories
PC troubleshooting
Printer troubleshooting

Location & Clearance

Location: Arlington, VA (onsite)
Clearance: Active Secret

Compensation

Salary range: USD 55,000 - 74,000 per year

Benefits

Health, dental, and vision insurance
Life insurance
Short-term and long-term disability
Paid time off (PTO)
401k retirement plan with employer match
Annual Professional Development Reimbursement Program

How You Will Wow Us

Prior experience supporting DoD or DISA end users
Experience with DoD help desk ticketing systems
Familiarity with military network environments and protocols

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1d ago

Senior Help Desk Specialist

JCS Solutions LLC Arlington, VA

Arlington, VA

1d ago

$55k - $90k/yr Full time Senior Application Support Customer Support

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Job Description

Support users onsite in Arlington, VA by providing technical assistance, troubleshooting, and first-contact help desk support.

Responsibilities

Deliver phone and in-person support to end users
Assist users with e-mail, directories, and standard Windows desktop applications
Troubleshoot applications developed under the contract
Act as the initial point of contact for hardware and software troubleshooting
Diagnose and resolve PC and printer issues

Requirements

US Citizen
4+ years of experience in help desk or technical support
Certifications: CompTIA A+ and Security+
Experience supporting Windows desktop applications
Knowledge of e-mail systems and directories
Demonstrated skills in PC and printer troubleshooting
Strong customer service and communication skills
Ability to work on-site at Arlington, VA (Pentagon)
Clearance: Active Secret required; Top Secret strongly preferred

Technologies

E-mail systems
Directories
Windows desktop applications
PC
Printer

Compensation

USD 55,000 - 90,000 per year

Benefits

Health, dental, and vision insurance
Life insurance
Short-term and long-term disability
Paid time off (PTO)
401k retirement plan with employer match
Annual Professional Development Reimbursement Program

How You Will Wow Us

Experience supporting DoD or DISA end users
Experience with DoD help desk ticketing systems
Familiarity with military network environments and protocols

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1d ago

Help Desk Tier I

DirectViz Solutions, LLC Alexandria, VA

Alexandria, VA

1d ago

$38k - $40k/yr Full time Application Support Customer Support Device Management

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Job Description

DirectViz Solutions, LLC is hiring a Help Desk Tier I analyst to support customers in Alexandria, VA on-site. This role works from a call center and a customer service center, handling routine technology issues and escalating more complex cases to higher-level support teams as needed. The position also requires a Public Trust determination (or the ability to obtain one).

Role Overview

Provide call center support for an environment composed of 80% Intel-based PCs and 20% Apple workstations, along with several custom business applications.
Assist customers who call in or walk into the customer service center.
Resolve routine issues during the call, including password resets, account/workstation unlocking, and basic workstation remediation.
Escalate cases to the Tier II team or the eBusiness team when a higher level of support is required.

Key Responsibilities

Handle customer support interactions in a call center setting supporting both Windows-based and Apple workstation users.
Perform troubleshooting and basic remediation for routine access and workstation problems.
Escalate incidents and requests for more detailed assistance as required.

Required Qualifications

High School Diploma and 2 years of related experience.
Ability to support hardware and applications, including diagnosis/remediation, access (password) reset, and application install.
Experience with incident/request analysis and documentation.
Mobile Device Management skills including provision, reset, and remote wiping.
Effective written and oral communication skills.

Technology

Mobile Device Management

Clearance

Public Trust or the ability to obtain one.

Additional Skills (Desired)

ITIL Service Management
Technical writing experience
CRM/Ticketing/ACD systems

Physical and Mental Qualifications

Maintain focus and awareness throughout scheduled working hours.
Perform tasks requiring prolonged periods of sitting or standing at a desk, using a computer, mouse, and keyboard.
Lift and move objects weighing up to 15 pounds as needed.
Exhibit excellent verbal and written communication skills, with a strong command of the English language.
Work independently while collaborating effectively as part of a team.
Quickly learn and retain routine tasks and processes.
Demonstrate strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.
Perform essential job functions satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).

Location: Alexandria, VA (on-site)
Salary: USD 38,000 - 40,000 per year (listed salary value: $40,000.00)

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1d ago

IT Technical Support Specialist

Sentara Hospitals Virginia Beach, VA

Virginia Beach, VA

1d ago

$27 - $42/hr Full time Customer Support End User Support Help Desk Support

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Job Description

Sentara Hospitals is hiring an IT Technical Support Specialist to support users through the IT help desk. This hybrid position in Virginia Beach, VA includes call center-based remote technical support, using inbound and outbound calls to resolve hardware, software, and network concerns.

Location and Work Arrangement

Location: Virginia Beach, VA
Work model: Hybrid, with potential for remote work

Role Responsibilities

Deliver remote technical support for hardware, software, and network-related issues via inbound and outbound calls, with a heavy focus on inbound volume
Troubleshoot and resolve technical problems
Document support activity
Escalate complex issues when needed
Provide clear, user-friendly guidance to non-technical users
Analyze system performance and proactively identify potential issues

Requirements

Experience providing technical support in a call center environment is required
Strong troubleshooting skills for hardware, software, and basic networking issues
Ability to explain technical solutions clearly to non-technical users
Proficiency in documenting tickets, solving complex issues, and escalating issues when needed
Customer-focused approach and capability to handle high-volume inbound calls

Education

Bachelor’s Degree: Preferred

Work Schedule

Shift type: First (Days)
Typical schedule: 9:30 AM to 8:00 PM EST, 4 days per week (10-hour shifts)
Availability: Rotating weekends

Compensation

Base pay range (full-time): $27.36 to $42.20 per hour
Additional compensation may be available, including shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, and bonus opportunities

Benefits

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental and Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance: $5,250/year, plus discounted educational opportunities through Guild Education
Student Debt Pay Down: $10,000
Pet Insurance
Legal Resources Plan
Annual discretionary bonus opportunity if the established system and employee eligibility criteria are met