The Help Desk Technician role supports a government client in Northern Virginia, delivering technical support and troubleshooting for network, desktop, and software environments. This onsite position is based in Chantilly, VA and requires TS/SCI clearance with DoD information assurance certifications.
Responsibilities
- Provide technical assistance and troubleshooting for network, desktop, and systems hardware and software.
- Screen, route, and diagnose internal inquiries and work requests related to personal computers and related systems.
- Assist with installation, configuration, and upgrades of computer hardware and software.
- Deliver end user software troubleshooting and support.
- Apply basic diagnostic techniques to identify problems, investigate causes, and propose solutions.
- Provide ongoing troubleshooting and support for designated environments.
- Assist in the administration of email systems.
- Offer phone and help desk support for local and off-site users.
- Maintain current knowledge of relevant technologies as assigned.
- Participate in special projects as required.
Requirements
- Education: AA/AS required.
- Experience: 3+ years of directly related experience supporting help desk operations or customer service.
- Minimum experience: 1+ years of related experience.
- Security Clearance: TS/SCI with Polygraph.
- DoD IA Certification: Must possess current DoD IA Certification to be considered, from among the following: CompTIA A+ CE, CompTIA Network+ CE, CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP), or Cisco Certified Network Associate (CCNA) Security.
- Certification preference: CompTIA Security+ CE is preferred.
- DoD 8570 CE Training: Must attain within six months of hire date.
- Travel: Less than 10% travel.
- Citizenship: U.S. citizenship required.
Benefits
- Full-flex work week to balance priorities at work and home
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you advance your career
- Professional growth opportunities including paid education and certifications
- Access to cutting-edge technology and learning opportunities
- Paid vacation and holidays for rest and recharge
Salary and Benefit Information
The likely hourly rate for this position is between $26.44 and $35.78. This figure is not a guaranteed salary and will be set based on experience, geographic location, and contractual requirements, and could fall outside of this range. View information about benefits and our total rewards program.
About Our Work
We are GDIT, a global technology and professional services company delivering technology and mission services to major U.S. government, defense, and intelligence agencies. Our team of 26,000 experts leverages technology to create immediate value and deliver solutions at the edge of innovation. With operations spanning over 50 countries, we offer capabilities in digital modernization, AI and machine learning, cloud, cyber, and application development.
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