Tech Support R&D

On-site Tech Support R&D assignment in Raleigh, NC for four months with ComTec Consultants Inc.

Responsibilities

• Identify and provide technical support to users for hardware and software related problems
• Install, troubleshoot, and support Windows 11, MacOS, and the MS Office 365 suite
• Troubleshoot iPhone and Android OS related issues
• Support printers, AV equipment, and conference rooms at the office
• Utilize Jira and ServiceNow for ticketing and issue tracking
• Monitor and respond to requests submitted through the help desk
• Perform break-fix support for laptops and docks/peripherals in a timely manner
• Manage and maintain office hardware inventory

Requirements

• Proven work experience as an IT technician
• Ability to diagnose and troubleshoot a variety of issues across Windows, networking, MS Office, Mac, iPhone, and Android OS
• Strong analytical, problem-solving, and English communication skills
• Approachable and capable of clear communication with colleagues and senior management
• Ability to provide verbal and written technical assistance to end users with patience
• Team player with effective communication
• Bachelor's degree in Information Technology, Computer Science or a related field; computing degree is required
• Minimum 1 year of experience in a IT technician role

Technologies

• Windows 11
• MacOS
• MS Office 365
• iPhone OS
• Android OS
• Jira
• ServiceNow

Compensation

Pay: USD 30.00 - 34.00 per hour

Location & Engagement

• Location: Raleigh, NC 27609 (onsite)
• Work location: In person
• Engagement type: Contract