Tech Support R&D
Job Description
On-site Tech Support R&D assignment in Raleigh, NC for four months with ComTec Consultants Inc.
Responsibilities
- Identify and provide technical support to users for hardware and software related problems
- Install, troubleshoot, and support Windows 11, MacOS, and the MS Office 365 suite
- Troubleshoot iPhone and Android OS related issues
- Support printers, AV equipment, and conference rooms at the office
- Utilize Jira and ServiceNow for ticketing and issue tracking
- Monitor and respond to requests submitted through the help desk
- Perform break-fix support for laptops and docks/peripherals in a timely manner
- Manage and maintain office hardware inventory
Requirements
- Proven work experience as an IT technician
- Ability to diagnose and troubleshoot a variety of issues across Windows, networking, MS Office, Mac, iPhone, and Android OS
- Strong analytical, problem-solving, and English communication skills
- Approachable and capable of clear communication with colleagues and senior management
- Ability to provide verbal and written technical assistance to end users with patience
- Team player with effective communication
- Bachelor's degree in Information Technology, Computer Science or a related field; computing degree is required
- Minimum 1 year of experience in a IT technician role
Technologies
- Windows 11
- MacOS
- MS Office 365
- iPhone OS
- Android OS
- Jira
- ServiceNow
Compensation
Pay: USD 30.00 - 34.00 per hour
Location & Engagement
- Location: Raleigh, NC 27609 (onsite)
- Work location: In person
- Engagement type: Contract
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