Technical Support

Simply Bread Co is hiring a hands-on Technical Support Contractor in Santa Ana, CA to help customers troubleshoot ovens remotely. This role focuses on live video diagnostics, reviewing oven performance telemetry, and coordinating the right replacement part so customers can return to baking quickly.

Key Responsibilities

• Handle video chat escalations from customers and diagnose as well as resolve mechanical and electrical issues with their ovens.
• Review oven telemetry data to understand performance and identify the root cause of problems.
• Determine the correct replacement part required to resolve the customer’s issue.
• Provide clear, patient technical communication to customers with varying levels of technical skill.
• Coordinate with the warehouse and support team in Santa Ana as needed.

Required Qualifications

• Experience working with 220-240V electrical equipment.
• Experience with residential and commercial ovens.
• Experience guiding customers through video chat to diagnose and resolve technical equipment issues.
• Must be local to Orange County and willing to visit the Santa Ana warehouse as needed.

Pay and Employment Details

• Job type: contract
• Location: Santa Ana, CA (onsite)
• Compensation: USD 25 - 30 per hour

Benefits

• Pay: $25.00 - $30.00 per hour
• People with a criminal record are encouraged to apply

Application Questions

• What is your experience with 220-240V electrical equipment?
• What is your experience with residential and commercial ovens?
• Are you local to OC/Santa Ana?

Work Location

In person