Technical Support & Activity Specialist

MyHoneyBird is hiring a cheerful, patient, and tech-savvy Technical Support & Activity Specialist to deliver in-person technology support to seniors and youth. The role combines basic IT troubleshooting, hands-on technology instruction, and the planning and facilitation of group activities and demonstrations.

Onsite Role and Location

This is an on-site contract position based in Carmel, IN. Work is primarily in Indianapolis and surrounding counties, including Hamilton, Hancock, Johnson, Marion, Hendricks, and other nearby areas, with occasional paid full-day trips across Indiana.

Key Responsibilities

• Visit seniors in homes and facilities across Indianapolis and surrounding counties to provide in-person technology support
• Diagnose and troubleshoot basic IT issues involving smartphones, tablets, computers, Wi-Fi, email, video calling, and apps
• Guide clients through technology steps using clear, jargon-free communication
• Plan, organize, and lead group activities such as karaoke, bingo, and other recreational events
• Assist with and run product demonstrations at senior communities and youth facilities
• Facilitate workshops and seminars on topics including internet safety, social media basics, and staying connected with family
• Set up and tear down session equipment
• Build genuine, trusting relationships with clients, facility staff, and families
• Maintain a positive, upbeat, and encouraging attitude at all times

Required Skills and Qualifications

• Cheerful, warm, and patient personality is required
• Experience working with seniors or children is strongly preferred, including teachers
• Interest in technology and willingness to learn (no prior IT career experience required, training provided)
• Strong basic IT troubleshooting skills or a desire to develop them across smartphones, tablets, laptops, common software, Wi-Fi, and printers
• Ability to adjust communication style to different comfort levels with technology
• Reliable vehicle and willingness to travel (most work is near you, with occasional paid full-day trips across Indiana)
• Ability to lift approximately 40 lbs of session equipment
• Comfort leading group activities, workshops, or classroom instruction (a plus)
• High school and college students are encouraged to apply
• Must pass a background check

Technology Tools You Will Support

• Smartphones
• Tablets
• Computers
• Wi-Fi
• Email
• Video calling
• Apps
• Printers
• Social media

Compensation and Schedule

Job type: Contract to Hire with part-time, daytime hours.

Pay: $20–25/hour on-site based on experience, plus flat travel pay per trip and performance bonuses. Full compensation details are provided during the interview.

Scheduling is flexible and designed to work around classes or family life.

Benefits

• Flat travel pay per trip
• Performance bonuses
• Full compensation details provided at interview
• Opportunity to earn your CompTIA certification based on your time commitment
• Work locations close to you, with travel always paid
• Chance to make a meaningful impact in seniors’ daily lives
• Fun, varied workday with different activities
• Team environment centered on kindness, connection, and community

What You Will Do Day to Day

• Support seniors and youth at facilities and in-home settings
• Help bridge the digital divide through diagnosis, instruction, and product demonstrations
• Lead engaging group activities, workshops, and seminars