IT Support Specialist

IT Support Specialist role based in Columbus, OH (onsite), supporting day-to-day technology needs for team members and helping keep IT systems running efficiently.

Responsibilities

• Provide first-line technical support for end users experiencing issues with hardware, software, and network systems via phone, email, or in-person
• Diagnose and resolve problems involving operating systems, applications, networks, printers, and other IT equipment
• Set up and configure new hardware and software, ensuring updates are applied and systems run efficiently
• Support staff by assisting with training on software applications, hardware usage, and IT security best practices
• Monitor IT systems on a regular basis to spot potential issues, complete maintenance tasks, and help ensure network security
• Maintain accurate support documentation, including ticket history, troubleshooting steps, resolutions, and user interactions
• Document internal procedures and maintain a knowledge base
• Collaborate with the IT team to help implement upgrades, troubleshoot more complex issues, and contribute to system improvements
• Track and prioritize IT support tickets to help ensure timely resolution and strong user experience
• Maintain IT equipment inventory, including computers, peripherals, software licenses, and other assets
• Provide remote support for off-site or home users when needed
• Perform other related duties as assigned

Requirements

• Associate’s degree or equivalent experience in Information Technology, Computer Science, or related field
• 2+ years of IT support or helpdesk experience in a corporate environment
• Strong working knowledge of Windows and macOS operating systems
• Familiarity with office productivity tools such as Microsoft Office Suite and Google Workspace
• Knowledge of networking concepts including TCP/IP, VPNs, and firewalls
• Experience with Active Directory, Exchange, and remote desktop tools
• Basic understanding of IT security best practices and protocols
• Strong troubleshooting ability to identify issues quickly and implement solutions
• Excellent verbal and written communication skills, with the ability to explain technical topics to non-technical users
• Strong customer service skills and focus on positive end-user experience

Technologies

• Windows
• macOS
• Microsoft Office Suite
• Google Workspace
• TCP/IP
• VPNs
• Firewalls
• Active Directory
• Exchange
• Remote desktop tools

Benefits

• Medical, dental, and vision insurance coverage
• Life insurance paid 100% by HOMAGE, with opportunity to purchase additional coverage
• 401k with Employer Match
• Employee Assistance Program
• Career growth and development
• Unlimited Vacation Time
• Paid Parental Leave
• Paid holidays
• Team Member discount on HOMAGE products
• Opportunity to be part of a collaborative, fun team environment