Technical Support Specialist - Electronic Products

The Technical Support Specialist provides technical, troubleshooting-focused support for Coastal Source outdoor audio and lighting products. This full-time, on-site position is based in Moorestown, NJ and emphasizes issue resolution, documentation, and warranty or RMA support for installers, dealers, and customers.

Location and Employment Type

• On-site role in Moorestown, NJ
• Full-time employment

Compensation

• Hourly pay: USD 23 to 26 per hour
• Estimated base range: $23.00/hour to $26.00/hour
• Compensation decisions are based on role scope, relevant work and industry experience, education and training, key skills, internal equity, external market data, and business considerations

Key Responsibilities

• Handle inbound technical support requests via calls, emails, and web chats, including follow-up on missed calls and voicemails
• Troubleshoot product and service issues by identifying, isolating, and resolving problems efficiently
• Use technical knowledge to guide customers through solutions while setting appropriate expectations
• Provide specifications, warranty details, and technical resources to support installers and dealers
• Contribute to support documentation, white papers, and short instructional or troubleshooting videos
• Support dealer relationships by addressing concerns, checking orders, and partnering with Sales Reps as needed
• Create and maintain warranty/RMA requests with accurate dealer information and detailed notes
• Inspect RMAs to identify failure points, recommend corrective actions, and complete repairs in a timely manner
• Assist with quality control of incoming shipments and support process improvement efforts
• Participate in demo-van buildouts, including wire, program, test, and documentation

Required Experience and Skills

• 2+ years of technical troubleshooting experience (or demonstrated technical ability)
• Experience supporting customers via phone, email, chat, and/or in person
• Strong verbal and written communication, with the ability to adapt to different customer types
• Creative, driven approach to troubleshooting with a focus on fully resolving issues
• Ability to analyze, isolate, and resolve multiple complex issues while remaining calm and organized
• Comfort investigating technical solutions while actively speaking with customers
• Strong time management and prioritization skills in a fast-paced environment
• Tech-savvy with computers and smartphones; willingness to learn new tools and products
• Team-first mindset that fits an open-office, family-like culture

Work Environment and Physical Requirements

• On-site work in the Moorestown, NJ office
• Regular sitting and computer or phone use
• Time spent standing, stooping, and occasionally lifting components
• Lifting requirement: up to 75 lbs (most lifts are 30 lbs or less)
• Reasonable accommodations may be made to support individuals with disabilities in performing essential functions

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Application Questions

• How many years of experience do you have troubleshooting technical issues (hardware, audio, lighting, or similar systems)?
• How many years of experience do you have supporting products such as audio systems, lighting, or electronic equipment?
• How many years of experience do you have working directly with customers or clients?
• How many years of experience do you have providing technical support for electronic products via phone, email, or chat?
• Will you now or in the future require sponsorship for employment?
• Can you reliably commute to Moorestown, NJ each day?
• Do you know anyone who currently works for Coastal Source (including any family members), and if so, who?