Technical Support Engineer

What RaymanTech offers

Join a customer-facing technical role on site in Middletown, PA with a competitive annual salary of USD 60,000 to 66,000. This position supports travel and flexible hours as needed, reflecting a dynamic environment that values proactive problem solving and clear, professional communication. You will work with advanced equipment in the food processing space, including X-ray inspection systems, metal detectors, checkweighers, and AI powered optical sorting solutions, while collaborating closely with both field teams and the sales group to ensure customer success.

RaymanTech focuses on enabling manufacturers to uphold product safety, meet regulatory standards, and enhance operational efficiency through innovative technology and reliable service.

Responsibilities

• Collaborate with customer installation teams to advise on installation and maintenance at client sites.
• Diagnose and resolve electrical, mechanical, and system-level faults to minimize downtime.
• Read and interpret electrical schematics and perform wiring according to technical drawings.
• Assist with Windows based system recovery, software installation, and equipment upgrades.
• Document service activities and deliver clear technical reports.
• Escalate complex issues to engineering with accurate diagnostics and supporting data.
• Maintain professional and composed communication when addressing customer concerns or complaints.
• Willingness to travel and adjust hours as needed.

Requirements

• Technical Bachelor of Arts degree in Electrical Engineering, Mechanical Engineering, Automation, or a related technical field preferred.
• Equivalent hands-on industry experience will be considered.
• Minimum 3 years of experience in industrial equipment service, field engineering, or technical support.

Technologies

• Windows

About RaymanTech

RaymanTech provides advanced X-ray inspection systems, metal detectors, checkweighers, and AI powered optical sorting equipment for the food processing industry. Our solutions help manufacturers ensure product safety, regulatory compliance, and operational efficiency.

Position summary

This customer facing technical role blends system troubleshooting with field support as needed. You will independently diagnose electrical, mechanical, and system-level issues while maintaining clear, professional communication with customers and providing technical support for the sales team.