Technical Support Engineer - Electronics/Building Automation

Join Springs Window Fashions in a hands-on Technical Support Engineer role supporting building automation solutions built for real-world deployments. This onsite position in Long Island City, NY supports production and customer success for SolarTrac automation solutions, with a culture built on doing the right thing, ownership, and continuous innovation.

In this role, you will act as a liaison between Engineering and Technical Support, helping coordinate product updates and field feedback while delivering troubleshooting, validation testing, remote commissioning support, and training. If you enjoy solving complex electronics and networking issues and partnering with teams to ship working systems, this position is designed for that.

Responsibilities

• Assemble, pre-configure, and validate test server assemblies and network tools for server production orders prior to deployment in the client building network.
• Support deployment with remote commissioning by coordinating with onsite personnel during server solution rollout or server support.
• Troubleshoot physical wiring topologies, signal integrity across RS-485 interfaces, and network routing or device discovery over standard Ethernet (TCP/IP) systems.
• Facilitate internal and external training sessions covering software product deployment, active commissioning layouts, and application support.
• Remotely deploy, diagnose, troubleshoot, and engineer solutions to resolve software and hardware errors, networking errors, and other system-related issues in client projects.
• Coordinate as a direct technical liaison between Technical Support and Software Development to support product updates, project work, testing, and field feedback.
• Travel on an as-needed basis to assist field technicians or electrical contractors on-site.
• Resolve advanced physical layer or network layer issues that cannot be handled remotely.
• Conduct validation testing on new automation products, product enhancements or revisions, and field support issue resolution.
• Maintain accurate testing logs, system configuration profiles, and field-readiness test results.
• Report, track, and document active issues and software fixes.

Requirements

• Associate’s degree or equivalent experience in Electrical Engineering, Computer Science, or a related technical discipline (preferred).
• 3+ years experience supporting electronics controls hardware and/or software, ideally in building automation, industrial controls, security, home automation, or IT networking environments.
• Exceptional written and verbal communication skills with strong technical articulation.
• Proven customer-facing interpersonal skills for managing high-stakes service tickets.
• Ability to prioritize workflows and manage technical tracks for multiple projects concurrently.
• Ability to travel domestically not frequently but in a timely manner.
• Proficiency with Windows and Linux environments.
• Foundational knowledge of enterprise computer networks.
• Practical understanding of relational databases, including MySQL and SQLite.
• Basic familiarity with programming logic and system configuration data.
• Hands-on familiarity or troubleshooting capability with Ethernet / PoE (Power over Ethernet).
• Hands-on familiarity or troubleshooting capability with TCP/IP, UDP, and standard network routing.
• Hands-on familiarity or troubleshooting capability with HTTP / HTTPS web configurations.
• Hands-on familiarity or troubleshooting capability with VPN infrastructures and Remote Desktop Protocols (RDP).
• Hands-on familiarity or troubleshooting capability with RS-485 multi-drop serial networks.
• Hands-on familiarity or troubleshooting capability with BACnet automation networks.
• Hardware troubleshooting experience using tools such as multi-meter and oscilloscopes.
• Experience with network protocol analyzers (e.g., Wireshark or similar).
• Serial terminal utilities experience (e.g., RealTerm or similar).
• Remote access applications, and database client familiarity (MySQL, Microsoft Access).
• MS Office Suite familiarity, including Advanced Excel with macros, Word, and Outlook.
• Programming experience is a plus.

Technologies

Windows OS, Linux OS, MySQL, SQLite, Ethernet, PoE (Power over Ethernet), TCP/IP, UDP, HTTP, HTTPS, VPN, Remote Desktop Protocols (RDP), RS-485, BACnet, multi-meter, oscilloscopes, Wireshark, RealTerm, Remote Access applications, Microsoft Access, MS Office Suite, Advanced Excel with macros, Word, Outlook, JavaScript, JSnode, Angular, HTML, CSS, REST, C, C++, Delphi, Go

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with up to 5% company match of eligible contributions
• Life insurance
• Long-term disability insurance
• Short-term disability insurance
• Paid holidays pro-rated for the current year based on start date
• Paid vacation time
• Paid holidays
• Two floating holidays
• One paid volunteer day off per year

Culture

• Core Value: We do the right thing, always
• Empowerment: We trust our people
• Ownership: We take 100% responsibility for our roles, actions, and results
• Leadership: We all lead by example and talk direct with respect (DWR)
• One Team: We are One Springs Team
• Customer First: We consider our customers’ needs before every decision
• Continuous Innovation: We are constantly learning, innovating, and improving
• Speed: We define priorities and operate with a sense of urgency and agility

Compensation

$75,000 per year base salary, with starting pay influenced by geography/market, skills, education, experience, and other qualifications.