Entry-Level IT Support Associate

Expedient is hiring an entry-level IT Support Associate to support a Phoenix, AZ data center environment on-site. This role combines hands-on incident support with security and access procedures, and it includes fully paid training alongside a fast path to technical growth.

In this position, you will work Sunday through Tuesday (with alternating Wednesday coverage) while using a ticketing system to handle routine requests and document important details for future support. The team’s work is considered essential due to client needs across healthcare, financial services, public utilities, and other critical infrastructure.

What you’ll do

• Handle Tier 1 tickets, complete daily shift walks, and perform routine audits, including remote hands requests.
• Follow strict security and access protocols to approve client access requests within the data center using defined access control criteria.
• Enforce security protocols when required, including situations such as equipment removal requests that do not meet prior notification expectations or contractual obligations.
• Support shipping and receiving using procedures designed to keep materials secure while transporting them to and from the facility.
• Cover the front desk phone and conduct physical and virtual security checks.
• Process and prioritize client and employee technical requests via phone, email, or in person.
• Use the ticketing system to log requests and activities, including documentation of special requests and customizations considered important for future support.

What you bring

• Associate degree in a technical discipline (or technical equivalent work experience).
• Evidence of IT experience and a strong passion for a career in IT and/or technology.
• Previous exposure to an IT environment.
• Previous customer-service experience.
• Professional, patient, and able to represent the team in a client-facing setting.
• Strong written and verbal communication skills.
• Analytical and independent problem-solving skills, with the ability to prioritize time-sensitive responsibilities.
• Willingness and ability to learn quickly.
• Successful completion of pre-employment screens.
• Industry certifications are preferred, such as CCNA, CompTIA A+, or Network+ (examples provided).

Technologies you’ll work with

• Virtualization technology
• Networking
• Data protection
• Windows
• Disaster recovery
• Linux/Unix
• Infrastructure
• CompTIA, A+, Network+, CCNA

Schedule and shift details

• Regular schedule: Sunday through Tuesday, with alternating Wednesdays from 7:00 am to 7:00 pm local time.
• Lunch breaks are fully paid for all IT Support Associates working 12-hour shifts.
• Includes an additional bonus paid upon completion of the initial training.

Pay

The hourly rate is based on technical experience and knowledge, work experience and/or academic experience. The range is $37,000 - $41,000 per year, paid out hourly, and can vary depending on market and shift.

Benefits

• Three weeks of paid time off annually, increasing with tenure.
• Birthday off.
• A health holiday to be used for preventive care.
• Parental leave.
• Top-tier medical, dental, and vision.
• Disability and life insurance.
• 401(k) with a generous match.
• Paid parking.
• Wellness engagement opportunities.
• Fully paid training, including industry certifications.

Training, development, and certifications

• Expedient covers costs up front for relevant technical certifications such as CompTIA, A+, and Network+ (examples provided).
• Certain higher-difficulty certifications have bonuses for completion.
• Comprehensive employee training and tuition reimbursement programs are funded by Expedient 100%.

On-site requirement and physical demands

Because this is considered a critical position, physical presence on-site in the data center is required.

• Sitting: stationary/seated position during the workday for checking in visitors.
• Walking: escort visitors to equipment; walk the perimeter several times per shift to conduct hands-on safety and compliance checks, including doors and temperature sensors.
• Lifting: frequently lifts lightweight items; occasionally lifts heavy-weight materials such as equipment, parts, and computer or server hardware.
• Dexterity: lock/unlock security cages, operate security kiosks and print visitor badges, operate loading dock equipment; climb and balance on a ladder; stoop, kneel, crouch, and crawl into tight spaces to access hardware and conduct safety checks; move equipment and assist with installations as required.

Note: Sponsorship is not provided. Expedient does not engage with third-party recruiting or staffing firms.