Hybrid, multi-location role based in Harleysville, PA, providing phone and email support for wiring, commissioning, and troubleshooting Siemens electrical products.
Responsibilities
- Interact with customers through Siebel ASSIST, a CRM tool, handling inquiries in a first-in, first-out queue with a target two-hour response window.
- Field questions from professionals in the electrical controls and power distribution sectors, including contractors, integrators, electricians, distributors, and internal Siemens teams.
- Multitask and switch between supporting different products throughout the day in a fast-paced environment.
- Interpret operations and maintenance manuals to provide wiring, commissioning, and troubleshooting guidance to customers by phone or email.
- Document conversations accurately and concisely in Siebel ASSIST, summarizing interactions in written form.
- Drive performance through customer survey scores, knowledge sharing, teamwork, and achievement of team and organizational goals.
- Some after-hours work may be required.
Requirements
- Bachelor's degree in electrical engineering or 1+ years of electrical power distribution experience in lieu of a degree.
- Proficiency with circuit breakers and switches (residential and power), load centers, panelboards, switchboards, busways, meter configurations, and protocols such as Modbus, Profinet, and Ethernet IP.
- 1+ years of experience in customer support within related fields: industrial, construction, mechanical, or electrical.
- Must be eligible to work in the US with no sponsorship now or in the future.
Technologies
- Siebel ASSIST
- Modbus
- Profinet
- Ethernet IP
Benefits
- Health and wellness benefits
About Siemens
Siemens is a global technology company focused on industry, infrastructure, transport, and healthcare. Our solutions span resource-efficient factories, resilient supply chains, smarter buildings and grids, sustainable transportation, and advanced healthcare, delivering technology with purpose and real value for customers.
Learn more about Siemens here.
Our commitment to equity and inclusion in our diverse global workforce
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
