Technical Support Representative - Tier I

Join a remote-first team where you provide technical help to customers in a 24/7/365 environment, using phone and remote tools to guide people to working solutions. This Tier I role supports Windows PCs, networking, and Uniguest software while building a consistently positive customer experience. If you enjoy troubleshooting, clear communication, and learning new systems quickly, this position in Nashville, TN (remote) may be a great fit.

What you’ll do

• Provide friendly, professional technical support via phone and remote support tools
• Troubleshoot Windows PCs, networking issues, and Uniguest software
• Diagnose technical problems and guide customers to successful resolutions
• Collaborate with teammates to resolve more complex issues and share knowledge
• Create a positive customer experience during every interaction

What you bring

• Experience troubleshooting Windows PCs, common hardware issues, and printer functionality
• Working knowledge of networking concepts: routers, switches, IP addressing, wired and wireless connectivity, and network printers
• Strong verbal and written communication skills, with the ability to explain technical concepts to users of all experience levels
• Excellent problem-solving skills and the ability to manage multiple priorities in a fast-paced environment
• Self-motivated, able to work independently while collaborating effectively with a remote team
• Curiosity for technology and a willingness to quickly learn new products, systems, and tools
• Experience with CRM systems (Salesforce preferred), ticketing systems, remote support tools, SharePoint, and Microsoft Office
• High school diploma or equivalent required
• Proficiency supporting Windows operating systems, macOS, Microsoft Office, and Adobe Reader

Tools you’ll work with

• Salesforce, CRM systems, ticketing systems, remote support tools
• SharePoint, Microsoft Office
• Windows operating systems, macOS, Adobe Reader
• Routers, switches, IP addressing, wired connectivity, wireless connectivity, network printers
• Linux

Compensation and schedule

$17–$18 per hour (hourly).

Hours: 11:00AM to 7:30PM Central Standard Time.

Scheduled days: Tuesday, Wednesday, Thursday, Friday, and Sunday.

Benefits

• Medical, Dental and Vision Insurance Plan options
• Pet Insurance Plan
• 401k Plan with Employer Match
• Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Career development and potential for advancement opportunities
• Performance bonuses
• Employee Recognition Rewards Program

What we offer: Competitive employee benefits package*

*Benefits package will depend on your position, location and other eligibility requirements.