Technical Support/Service Desk Specialist

Rivkin Radler LLP in Uniondale, NY is seeking a Technical Support/Service Desk Specialist to handle end-user IT needs, offering hardware and software support, deployment imaging, and user configuration tasks within a hybrid in-office and remote work setup. The role carries a salary range of USD 55,000 to 65,000 per year and emphasizes proactive assistance, onboarding and offboarding processes, device moves, and A/V meeting setup as part of daily responsibilities.

Responsibilities

• Respond to end-user technical issues and follow through to resolution.
• Provide hardware support and troubleshooting.
• Offer software support and assistance.
• Manage deployment imaging and user configuration tasks.
• Handle onboarding and offboarding of users.
• Coordinate equipment moves and installations.
• Support mobile devices.
• Set up audio/video meetings in conference rooms.
• Participate in internal projects as assigned.

Requirements

• Excellent oral and written communication, strong organizational skills, time management, and interpersonal abilities.
• Ability to work effectively both as part of a team and independently.
• Minimum of 3 years of experience with Windows 11 and Office 365.
• Familiarity with legal applications, document management, financial software, review platforms, or similar systems is a plus.
• Analytical and problem-solving skills for troubleshooting end-user issues.
• An information technology degree or related certifications are preferred but not required.

Technologies

• Windows 11
• Office 365

Benefits

• Medical and dental insurance
• Group term life insurance
• Accidental death and dismemberment insurance
• Long-term disability insurance
• Optional term life insurance
• Flexible spending accounts
• Aflac
• 401(k)
• Paid time off
• Referral bonuses
• Paid holidays

Hybrid Hours

Hours are Monday through Friday, 9:00am to 5:00pm. Minimum of three days per week in the Uniondale office, with two days remote, and a rotating on-call schedule.