Technical Support Specialist-1

Realign LLC is hiring a Technical Support Specialist for an onsite role in Santa Clara, CA. This full-time IT position offers an estimated salary of USD 80,846 per year and is built for a problem-solver who enjoys getting systems back to working order through methodical troubleshooting. You will work in a dynamic operational environment where ownership, clear communication, and calm execution matter.

Responsibilities

• Enjoy troubleshooting and identifying why systems or applications are not working.
• Handle unfamiliar issues by approaching them logically and methodically.
• Learn new technologies quickly and research unfamiliar systems as needed.
• Work independently without relying on step-by-step instructions.
• Ask strong questions and determine when additional information is required.
• Know when to continue troubleshooting, when to ask for help, and when to escalate.
• Take ownership of issues and follow through until the problem is resolved.
• Use good judgment and avoid guessing if a change could negatively impact a system.
• Recognize urgency, understand business impact, and prioritize competing issues appropriately.
• Communicate professionally with people across different technical knowledge levels.
• Remain calm and effective when users are frustrated or operations are disrupted.
• Collaborate effectively across technical and non-technical teams.
• Stay dependable and organized in a fast-moving environment.
• Be willing to assist beyond narrowly defined responsibilities when required.

Requirements

• 7+ years of experience.
• Experience with Linux systems.
• Working knowledge of command-line / CLI tools.
• Understanding of databases and basic database concepts.
• Ability to troubleshoot networking beyond basic desktop connectivity.
• Experience with scripting and/or automation.
• Proven ability in remote system troubleshooting.

Technologies

• Linux
• Command-line / CLI tools
• Databases
• Networking
• Scripting
• Automation
• Remote system troubleshooting