Technical Support Specialist

Security Snapshot LLC is hiring a Technical Support Specialist to deliver day-to-day IT and cybersecurity support for small financial-services client offices. The role focuses on Windows-based, cloud-first environments with migration, security, and incident-response responsibilities. Based in Marble Falls, TX with remote-work options, the position offers a salary of $48,000–$55,000 per year, plus comprehensive benefits and a collaborative, remote-friendly team culture.

Benefits

• Health, dental, and vision insurance
• Paid time off
• Sick leave
• Performance-based bonuses
• 401(k) matching

Why join us

• Fully remote role with a supportive, tight-knit technical team
• Varied work across a portfolio of small-office clients
• Clear escalation path and senior engineers who back you up
• Opportunities to grow into senior support, security, or systems engineering tracks

Responsibilities

• Provide level 1 and level 2 technical support for client offices, primarily by phone, with remote sessions and email, triaging and resolving issues end to end
• Support Windows workstations and laptops (about 90% of endpoints) and macOS devices (about 10%)
• Administer and troubleshoot Microsoft 365 / Office 365 services including Exchange Online, Outlook, Teams, SharePoint/OneDrive, licensing, and user provisioning
• Manage user accounts, group memberships, MFA, and access via Microsoft 365 Admin Center and Entra ID (Azure AD)
• Configure and maintain email journaling rules in Exchange Online to meet compliance, archiving, and recordkeeping requirements
• Support cloud-first environments (roughly 80%) and on-premises Windows Server (roughly 20%), including Active Directory, file shares, and basic server maintenance
• Assist clients migrating from on-premises servers to cloud-based authentication and file sharing (Microsoft 365 / Entra ID, OneDrive/SharePoint/Box)
• Support smooth transitions from a prior local IT provider with documented hand-offs for accounts, devices, and access
• Decommission legacy on-premises infrastructure after migrations, including retiring an older firewall and simplifying network devices
• Set up, image, and configure new workstations; manage onboarding and offboarding of client staff
• Troubleshoot basic networking issues: connectivity, Wi-Fi, VPN, printers, and escalate ISP/router problems
• Support endpoint security tooling: antivirus/EDR agents, patching, disk encryption (BitLocker), and backup verification
• Participate in incident response by recognizing, triaging, following runbooks, assisting containment, and documenting resolution with the senior IR lead
• Document tickets, resolutions, and client environment details clearly in the ticketing system
• Escalate complex issues to senior engineers with clear, well-documented hand-offs
• Encourage good security hygiene and safe-computing practices appropriate for regulated environments

Requirements

• Minimum of 2+ years in a help desk, desktop support, or MSP technical-support role
• Strong hands-on troubleshooting skills with Windows 10/11
• Working knowledge of Microsoft 365 / Office 365 administration and support
• Experience guiding clients through moving from on-premises to cloud-based authentication and file sharing (OneDrive, SharePoint, Box) with Microsoft 365 / Entra ID
• Excellent phone presence and ability to explain technical concepts in plain language
• Solid networking fundamentals (DNS, DHCP, VPN, Wi-Fi, basic routing)
• Strong written documentation habits and ticket discipline
• Reliable, self-directed work style suitable for remote work, with collaborative mindset for team knowledge sharing
• Professional, patient, client-facing communication suited for non-IT audiences

Technologies

• Microsoft 365 / Office 365 • Exchange Online • Outlook • Teams • SharePoint • OneDrive
• Entra ID (Azure AD) • Active Directory
• Box • BitLocker
• Windows 10 / Windows 11 • Windows Server
• VPN • Endpoint security tools (EDR, antivirus) • Patch management
• RMM tooling

Nice to have

• macOS support experience
• Windows Server / Active Directory administration experience
• Experience in an MSP or managed-services environment
• Exposure to endpoint security, EDR, patch management, or RMM tooling
• Familiarity with incident response, runbooks, containment steps
• Experience with regulated clients (financial services, healthcare, or similar)
• Microsoft certifications (e.g., Microsoft 365 Fundamentals, Modern Desktop Administrator, or Azure/Entra ID associate-level)
• Other certifications (CompTIA A+, Network+, Security+, etc.)

Application information

Submit your application with a resume and a cover letter by June 15, 2026. Selected candidates will be contacted for an initial interview, followed by additional rounds as needed. For questions or updates, please reach out to Lorinda Peters at 515-954-7774, ext. 102.

Compensation: $48,000 – $55,000 per year

Location: Marble Falls, TX (remote)