Technical Support Specialist

Saveco North America, Inc. offers a stable onsite opportunity in Gurnee, IL with a competitive hourly rate and a comprehensive benefits package. As a Technical Support Specialist, you will handle remote troubleshooting, maintenance guidance, installation support, and documentation management for Saveco equipment and systems. You will serve as the primary technical contact, coordinating with Service, Aftermarket Parts, Project Management, and Sales to deliver timely, professional customer support. The role emphasizes collaboration, problem solving, and a commitment to customer success in a fast paced, field oriented environment.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Responsibilities

• Serve as the primary technical support contact for customer inquiries related to Saveco equipment and systems
• Provide remote troubleshooting for mechanical and electrical issues as needed
• Coordinate and route customer support requests to Service, Aftermarket Parts, Project Management, and Sales
• Assist customers with maintenance, repairs, installations, and operating guidance
• Create, maintain, and improve technical documentation, troubleshooting guides, service procedures, and knowledge base materials
• Develop service reports, support metrics, and operational analyses
• Collaborate with Field Service Engineers and Project Managers to deliver technical assistance
• Assist in training internal staff and customers on operation, maintenance, and new product lines
• Build and maintain strong customer relationships through professional communication and responsive service
• Handle challenging customer situations with professionalism and a solution oriented approach
• Identify recurring service issues and propose continuous improvement initiatives
• Maintain accurate records of support activities, communications, and resolutions
• Perform additional duties as assigned

Requirements

• Technical degree, trade certifications, or equivalent work experience in mechanical, electrical, or wastewater systems
• 3–5 years of experience in technical support or mechanical/electrical troubleshooting
• Strong understanding of mechanical screening equipment, mechanical systems, and electrical schematics
• Ability to read and interpret mechanical drawings and electrical diagrams
• Excellent verbal and written communication with a strong customer service mindset
• Strong organizational and multitasking abilities with the capacity to manage competing priorities
• Ability to collaborate effectively across departments and organizational levels
• Ability to work independently while contributing to a team oriented environment
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Experience with ERP systems, CRM platforms, or service management software is a plus
• Adaptability to changing priorities, schedules, and operational requirements
• Willingness to travel approximately 10–20% within a multi-state region as needed
• Strong analytical and problem solving abilities
• Hands on mechanical and electrical troubleshooting experience
• Experience supporting industrial or water/wastewater equipment preferred
• Commitment to delivering exceptional customer support and service excellence

Work location and compensation

Location: Gurnee, IL onsite

Pay: $36.00 - $40.00 per hour

Travel and onsite details

• Willingness to travel approximately 10–20% within a multi-state region as needed
• 25% travel is preferred

Work environment

Combination of office tasks and field based support activities. Occasional travel to customer sites for troubleshooting, installations, and training. A collaborative, fast paced technical support environment focused on customer success and continuous improvement.

Experience focus

• Wastewater treatment: 3 years required
• Mechanical knowledge: 3 years required
• Electrical troubleshooting: 3 years required
• Municipal waste management: 3 years required

Application questions

• Please describe your hands-on experience related to field service, mechanical systems, and electrical troubleshooting. Include specifics about field service at customer sites and experience with mechanical equipment
• Your experience troubleshooting, repairing, or maintaining mechanical equipment
• Your experience working with electrical systems, controls, motors, sensors, VFDs, PLCs, or control panels
• Any experience within the wastewater, water treatment, industrial manufacturing, or related industries
• Examples of equipment you have serviced, installed, started up, or repaired
• Please provide as much detail as possible, including years of experience and types of equipment worked on