Technical Support Specialist

XceedIT, Inc. operates as a remote-first IT services provider near Atlanta, GA, delivering support to client businesses. This role focuses on remote troubleshooting with occasional on-site visits, emphasizing Microsoft 365, Windows, networking, and cybersecurity. You will grow alongside experienced engineers while ensuring a consistently positive experience for every client interaction.

Responsibilities

• Resolve technical issues for clients who rely on our services daily
• Provide remote support with occasional on-site visits when hands-on assistance is needed
• Contribute across Microsoft 365, Windows, networking, cybersecurity, cloud technologies, and business applications
• Troubleshoot issues ranging from password resets to complex network problems
• Learn from senior engineers while growing your own technical capabilities
• Ensure clients have a positive experience with every interaction
• Proactively mitigate problems to prevent incidents before clients notice

Requirements

• Strong customer service skills
• Proven troubleshooting ability
• Positive attitude
• Excellent communication skills
• Passion for technology
• Ability to think logically under pressure
• Valid driver’s license and reliable transportation for occasional client visits
• Minimum of 1 year of professional IT experience

Technologies

• Microsoft 365
• Windows
• Networking
• Cybersecurity
• Cloud technologies
• Business applications
• PowerShell
• Remote support tools
• Active Directory
• Windows Server

Benefits

• Competitive pay
• Paid time off
• Health, Dental, Vision, Life, and Disability insurance
• Health Savings Account with company match
• Retirement plan with company match
• Paid training and certification opportunities
• Modern tools and equipment
• A supportive team that collaborates to help each other
• Real opportunities for advancement

Salary

Salary range: $45,000 - $65,000 per year