Technical Support Specialist

Bradford Technologies is offering a fully remote Technical Support Specialist role based in California, with a supportive small-team environment, competitive pay, and benefits that take care of the basics. You’ll be the first point of contact for customers using Bradford’s appraisal software products, helping them get unstuck and moving forward.

What you’ll do

• Deliver friendly, professional technical support via phone, email, and remote assistance.
• Troubleshoot software installation, licensing, and product issues.
• Diagnose customer problems, identify solutions, and follow cases through to resolution.
• Guide customers through software features and best practices.
• Escalate complex technical issues to Development when needed.
• Document interactions and outcomes in the CRM.
• Test software updates and support quality assurance when requested.
• Help create and improve knowledge base articles, training materials, and internal documentation.
• Collaborate with Sales, Customer Success, and Development to support a strong customer experience.

What you bring

• 2+ years of customer service or technical support experience.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Comfort talking with customers by phone throughout the day.
• Strong computer skills and the ability to quickly learn new software.
• Excellent organization skills to manage multiple support requests.
• Self-motivated with the ability to work independently in a remote environment.
• Reliable high-speed internet and a dedicated workspace.

Helpful background

• Experience supporting Windows desktop, web, and cloud applications.
• Familiarity with CRM or help desk software.
• Remote desktop support experience.
• Plus: familiarity with SQL, networking, or databases.
• Plus: experience supporting SaaS or business software.
• Associate’s or Bachelor’s degree preferred, or equivalent experience is welcome.

Tools you’ll work with

Windows desktop, web applications, cloud applications, CRM/help desk software, remote desktop support, SQL, networking, databases, and SaaS.

Compensation and schedule

$45,000 - $55,000 per year.

Full-Time | Monday–Friday with PST work hours between 6AM to 6PM.

Work location: Remote (CA).

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Fully remote with a flexible work environment
• Supportive small-team culture
• 401(k)

What makes someone successful here

• Enjoys helping customers succeed
• Stays calm under pressure
• Communicates clearly and professionally
• Learns new technology quickly
• Takes ownership of issues until they are resolved