Technical Support Specialist

AllTerra Central is seeking a Technical Support Specialist in Austin, TX (onsite) to help customers get the most from Trimble geospatial hardware and software. In this role, you will deliver responsive technical assistance, document resolutions, and contribute to smoother support experiences through clear troubleshooting guidance. You will also have the opportunity to occasionally travel for customer or internal assignments.

What you can expect

• Medical, dental, and vision insurance
• Optional life insurance for you, plus spouse and child life insurance
• Long-term disability coverage
• A 3% company contribution directly into your 401(k) plan
• Participation in the Employee Stock Ownership Plan (ESOP) where the company funds your account

Responsibilities

• Provide technical support to customers by phone, email, and in person
• Diagnose and troubleshoot hardware and software issues and provide timely, accurate solutions
• Maintain an exceptional customer experience while users resolve technical challenges
• Document customer issues, troubleshooting steps, and resolutions in HubSpot
• Develop and document troubleshooting procedures for recurring technical issues
• Identify trends in support requests and recurring customer issues
• Assist customers with Trimble geospatial field and office software and equipment
• Travel occasionally to customer or company locations for training, seminars, or other off-site assignments
• Remain flexible to assist outside normal business hours when necessary
• Perform other duties as assigned

Requirements

• High school diploma or GED (or equivalent combination of education and relevant experience)
• Experience using Trimble survey software
• Working knowledge of survey field procedures
• Strong troubleshooting and problem-solving skills
• Strong attention to detail and ability to manage multiple priorities
• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Proficiency with Microsoft Office including Word, Excel, Outlook, and SharePoint
• Comfortable working in a Windows-based computer environment
• Reliable, punctual, and adaptable in a fast-paced environment
• Ability to travel occasionally to customer and company locations

Strong fit

AllTerra Central would especially like to hear from candidates with 5+ years of experience using Trimble geospatial field and office software, including:

• Trimble Access
• Trimble Business Center
• Trimble GNSS equipment and software
• Trimble robotic total stations
• Trimble DiNi levels
• Trimble MGIS products
• FieldLink
• Trimble RealWorks

Experience or familiarity with Trimble Construction, MGIS, UAS, construction layout, and AI tools is a plus.

Tools and technologies you’ll work with

• Trimble geospatial hardware and software
• Trimble survey software: Trimble Access, Trimble Business Center, FieldLink, Trimble RealWorks, Trimble GNSS equipment and software
• Trimble robotic total stations, Trimble DiNi levels, Trimble MGIS products
• Trimble Geospatial field and office software and equipment
• Microsoft Office: Word, Excel, Outlook, SharePoint
• HubSpot
• Windows-based computer environment