Technical Support Representative

Trimble is hiring a Technical Support Representative for the AECO Customer Experience team, supporting customers across phone, email, and chat while helping them get the most from Trimble products. This remote role is built for people who enjoy troubleshooting, translating technical concepts clearly, and improving customer self-sufficiency through better guidance and knowledge sharing.

You will act as a trusted advisor: diagnosing technical challenges, resolving issues, and sharing practical product best practices. As your expertise grows, you will also help shape workflows that make everyday usage smoother for customers and streamline how support information is captured and reused.

What you’ll do

• Work with customers through phone, email, and chat to diagnose and resolve technical challenges with empathy and expertise.
• Provide actionable tips, tutorials, and workflows that improve confidence and daily productivity with Trimble products.
• Support end-to-end issue resolution across installations, account entitlements, product extensions, and bug tracking to keep workflows running smoothly.
• Collaborate with cross-functional teams to escalate critical incidents and refine knowledge base resources over time.

What you bring

• Proven experience providing technical customer solutions through omnichannel support (phone, email, chat).
• Strong technical aptitude with modern computer systems, operating environments, and collaborative software tools.
• Clear, empathetic communication skills with the ability to simplify technical concepts.
• Resourceful troubleshooting and problem-solving skills, along with organized case documentation habits.

Benefits and support

• Medical, Dental, Vision
• Life and Disability
• Time off plans
• Retirement plans
• Tax savings plans for health, dependent care and commuter expenses
• Paid Parental Leave
• Employee Stock Purchase Plan

Remote logistics

• Location: Remote with occasional in-office meetings
• Travel requirement: 0% - 5% (minimal to none)

Compensation

Hiring range: $15.96–$19.95 per hour (hourly pay rate). No bonus and no commission eligibility listed.

Bonus points

• Familiarity with ticketing platforms, remote support tools, or customer support center environments.
• Background or interest in engineering, architecture, design, or user experience (UX).
• Experience across multiple operating systems, including Windows, iOS, and Android.

How to apply: Submit an online application for this position by clicking on one of the Apply buttons on this posting.

If you need assistance or want to request an accommodation related to the application process, contact [email protected].