Technical Support Specialist

Join GBTS in Sacramento, CA onsite as a Technical Support Specialist supporting end users and coordinating with client IT when needed.

Responsibilities

• Troubleshoot and resolve technical issues for end users, including guidance on basic computer operations
• Handle technical requests using a service-minded, can-do approach and a flexible support mindset
• Receive and manage incoming support requests from end users via telephone, email, and a service desk system queue
• Engage the firm’s IT resources through the client’s IT team as needed
• Communicate accurately with client staff and OPSO team members on commitments, deadlines, challenges, and requests
• Support conference room technology, including video conference setup and troubleshooting
• Assist with hardware inventory tasks, including monitoring stock and monitor distribution
• Maintain ongoing communications with departments managed by OPSO, providing support as needed at the direction of the ET Supervisor and/or site leadership
• Support other site needs on an as-needed basis

Requirements

• High School Diploma or equivalent
• Minimum 1-year professional level work experience
• Previous experience in a client service-oriented field preferred
• Ability to multitask while maintaining attention to detail
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift, carry, or move packages on a standard wheeled cart with a 75 lbs. load capacity
• Ability to walk, bend, kneel, stand, and/or sit for extended periods
• Excellent organizational skills
• Some travel may be required
• Strong initiative required, including the ability to work independently with minimal direct supervision