Robotics Technical Support Specialist

ABB Robotics LLC is hiring a Robotics Technical Support Specialist based onsite in Auburn Hills, MI. In this role, you will help customers, partners, and internal teams get the most from ABB Robotics products and systems by diagnosing technical issues, driving resolution, and keeping communication clear from first contact through follow-up.

You will serve as a technical escalation point, troubleshoot robotics and automation problems across hardware and software, and work closely with engineering, product management, and field service teams when cases require deeper analysis. Documentation and proactive customer updates are key parts of the job, as the team works to meet support response time and quality targets.

What you’ll do

• Provide escalation technical support for ABB Robotics products, systems, and software via phone, email, and remote tools.
• Troubleshoot hardware, software, and application-related issues in robotics and automation systems.
• Analyze customer problems, identify root causes, and recommend effective solutions.
• Collaborate with engineering, product management, and field service teams to resolve complex issues.
• Document support cases, solutions, and best practices in internal support systems.
• Deliver a high level of customer service while meeting response time and quality targets.

What you bring

• Bachelor’s Degree and 4+ years’ experience, or Associate’s Degree and 6+ years’ experience, or High School Degree and 8+ years’ experience.
• Minimum of 4 years of previous technical support, field service, or engineering experience working with Industrial Robotics, PLCs, or automation systems.
• Comfort working in robotics and automation, with hands-on technical support, field service, or industrial automation experience.
• Experience with ABB Robotics products is preferred.
• Programming experience, such as robot programming or scripting in industrial or technical environments, is preferred.
• Strong troubleshooting and analytical skills.
• Willingness to travel 10-20%.
• On-call coverage may include nights and weekend technical support as needed.
• Ability to communicate in English; Spanish is a plus.
• Work authorization required to permit employment with ABB in the US.

Technologies

• Robot programming
• PLCs

Benefits

• Choice of two medical plan options: a PPO Copay Plan or a High Deductible Plan with Health Savings Account.
• Choice of two dental plan options: Core and Core Plus.
• Vision benefit.
• Company paid life insurance (2X base pay) and Company paid AD&D (1X base pay).
• Voluntary life and AD&D with 100% employee-paid coverage up to maximums.
• Short Term Disability up to 26 weeks (Company paid).
• Long Term Disability at 60% of pay (Company paid), with ability to “buy-up” to 66 2/3%.
• Supplemental benefits paid 100% by employee (Accident insurance, hospital indemnity, critical illness, pet insurance).
• Parental Leave up to 6 weeks.
• Employee Assistance Program.
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.
• Employee discount program.
• 401k Savings Plan with company contributions.
• Employee Stock Acquisition Plan (ESAP).
• 11 paid holidays provided by ABB.
• Vacation provided based on years of service for hourly and non-exempt positions; salaried exempt positions use a permissive time away policy.

Reports to: Robotics Technical Support Manager