The University of Tennessee, Knoxville is hiring an IT Technician 2 to deliver front-line customer technical support for UT Health Sciences. This role supports students, faculty, and staff through a 100% onsite workflow, handling technical issues and coordinating next steps through the service desk.
Working from the Memphis, TN location, you will assist users through phone, a web portal, and in-person walk-ins, while repairing and maintaining computer equipment and peripherals. The position also includes tasks like remote workstation support, service ticket documentation, and campus-focused maintenance for student print kiosks.
What You’ll Do
- Provide 1st and 2nd tier technical support and troubleshooting to UT Health Sciences students, faculty, and staff via phone, email, or walk-in.
- Use remote access software to resolve incidents, install software, and update workstations for users across locations, including internationally and on personal equipment where applicable.
- Document technical problems and route appropriate issues to 3rd tier workflow using the ticketing system.
- Configure computing devices and install software when equipment is brought to the Service Desk.
- Repair and maintain student print kiosks at multiple locations across the UT Health Sciences campus.
- Run computer remediations and malware cleanup when requested by the Cybersecurity department.
- Test and evaluate software applications and new hardware prior to production release.
- Compile information and submit service requests for account management tasks, cloud-based service access, and equipment moves and setups across UT Health Sciences.
- Perform other related duties as assigned.
Required Qualifications
- Associate’s Degree (transcript required).
- Experience: One (1) year of related work experience, or a Bachelor’s Degree in lieu of one experience, or a combination of education and experience totaling three (3) years.
- Accepted/preferred: An Associate’s Degree in Information Technology plus one (1) year of job-related experience or job-related certificates.
Knowledge and Skills
- Knowledge of Microsoft operating systems, Microsoft Office products, and Macintosh operating systems.
- Excellent organizational and communication skills to explain solutions for a range of computer problems.
Schedule/Location: This position is 100% onsite and does not allow a remote or hybrid schedule. The role provides customer support through the Service Desk call center via phone, web portal, or walk-ins.
Compensation: USD 20–20 per hour.
Experience Level: Minimum 1 year.
