Technical Support Technician

Mount Sopris Instruments is hiring a Technical Support Technician in Denver, CO for an onsite role supporting logging tools across testing, repairs, and rentals. The position blends quality assurance work in the borehole with customer and internal coordination to keep rental orders moving and production deliveries on schedule.

This hourly role pays $20 to $25 and focuses on verifying tool performance, maintaining accurate inventory records, and ensuring tested assemblies are ready for shipping with digital information properly filed.

What you will do

• Test new, repaired, and rental logging tools in the on-site borehole to confirm proper operation.
• Check in and process rental returns, and receive incoming rentals into the inventory management database.
• Test outgoing rentals to ensure they are functioning correctly before they leave for customers.
• Support the rental order and transportation cycle by helping manage activities to meet established deadlines and customer expectations.
• Communicate with internal departments about the status of rentals, production, and repairs as needed.
• Keep the production logging zone and rental work area clean, organized, and ready for day-to-day work.
• Inspect final production assemblies being tested against quality standards, ensure they meet production requirements, and file digital recorded information for products prior to shipping.

How you will work with customers

• Communicate with customers by phone and email as part of the rental and support process.
• Coordinate timing for delivery by aligning with production so rentals and repaired items are sent out as scheduled.

Required skills and experience

• Strong attention to detail with the ability to maintain clean, organized workstations.
• Ability to use small hand tools, including Allen wrenches.
• Basic computer proficiency, including Word, Excel, email, and internet research.
• Excellent communication skills in both written and oral forms.
• Ability to support decision making, prioritization, and continuous improvement.
• Occasional lifting capability of up to 30 lbs.

Tools & technologies

• Word, Excel, email, internet research
• Inventory management database

Benefits

• 25 days of paid leave in the first year (vacation, sick leave, and holidays combined)
• Health insurance with up to 100% or more of premium covered (dependent upon plan)
• Health Savings Account (dependent upon plan)
• Dental insurance
• 401(k) & 401(k) matching: 3% match on the first 3% and 50% match on the next 2%
• Accident coverage
• Paid time off: 10 days in the first two years, increasing yearly to a maximum of 30 days at 11 years (accrued per pay period)
• Paid sick leave: 6 days
• 9 paid holidays
• Parental leave
• Vision insurance